Heather Elves

Work History

Practical Data Management

03.2018 - 09.2022

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Holly's Pride

01.2016 - 12.2017

Maintained a clean, safe, and organized environment for pets by performing routine cleaning tasks and addressing any issues promptly.
Assisted in training new staff members on company policies, safety protocols, and animal handling techniques for consistent service delivery.
Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
Improved efficiency of daily tasks by maintaining up-to-date records on each pet''s status throughout their stay at the hotel.
Supported fellow team members in managing workload during peak seasons, fostering a collaborative and cooperative work environment.
Provided specialized care for pets with specific dietary or medical needs, ensuring adherence to owner-provided instructions.
Kept cages, kennels, play yards, and grooming areas neat and clean.
Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Prepared and administered medications and treatments as prescribed by veterinarian.

Burlington Golf & Country Club

11.2013 - 01.2016

Followed supervisor instructions to complete tasks on time.
Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.