Cassidy Prosje
Dundas,ON
Summary
Results-oriented professional with extensive experience at Walmart, specializing in customer service and team collaboration. Demonstrated success in enhancing operational efficiency and increasing sales through strategic merchandising and effective problem-solving. Recognized for creating positive work environments and consistently meeting deadlines in high-pressure situations. Reliable and adaptable, focused on driving organizational success.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Walmart
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Fulfillment Manager
Walmart
- Implemented safety protocols in the warehouse, reducing workplace accidents and injuries.
- Trained and supervised team members to ensure consistency in performance and adherence to company policies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Online Grocery Associate
Walmart
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Managed customer service inquiries and complaints for customer satisfaction.
Garden Center Associate
Walmart
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Boosted sales through effective merchandising and attractive displays of garden center products.
- Maintained a healthy and organized inventory by timely restocking and proper care of plants.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Manager
Dollarama
01.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Dollarama
08.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Produce Manager
Walmart
05.2020 - 06.2022
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Assisted customers with produce questions.
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Maintained produce area and kept produce storage area clean and sanitary.
- Selected items for specials and marked down items to reduce losses.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
- Priced produce to achieve margin and sales goals.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
CAP 1 Manager
Walmart
09.2020 - 05.2021
- Collaborated with cross-functional teams to drive process improvements and increase operational efficiency.
- Streamlined inventory management processes for improved accuracy and reduced stock discrepancies.
- Analyzed sales data to identify trends and adjust stocking levels accordingly for optimal product availability.
- Supported other departments during peak periods or staffing shortages by reallocating resources as needed.
- Coached and mentored team members, fostering a positive work environment that encouraged growth and development.
- Monitored inventory levels and processed and replenished merchandise.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
High School Diploma -
Dundas Valley Secondary School
Dundas, ON06.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Flexible schedule
Languages
English
Full Professional
Timeline
Store Manager
Dollarama
01.2025 - Current
Assistant Manager
Dollarama
08.2024 - 01.2025
CAP 1 Manager
Walmart
09.2020 - 05.2021
Produce Manager
Walmart
05.2020 - 06.2022
Sales Associate
Walmart
Fulfillment Manager
Walmart
Online Grocery Associate
Walmart
Garden Center Associate
Walmart
High School Diploma -
Dundas Valley Secondary School
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