Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Heather Curzon

ON

Summary

A SKILLED, SOLUTIONS ORIENTED PROFESSIONAL SEEKING A NEW CAREER CHALLENGE


Highly organized and self-motivated professional with meticulous attention to detail & data trends. Solutions oriented with a demonstrated ability to focus forward, think critically and communicate openly in fast passed environments.

Overview

15
15
years of professional experience

Work History

Pricing & Account Manager

TRANSPRO FREIGHT SYSTEMS
10.2022 - Current
  • Increase client satisfaction by building strong relationships and addressing their needs promptly.
  • Manage diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conduct regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiate contract terms with clients, securing favorable agreements for both parties.
  • Establish clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Provide comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implement strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Successfully resolve escalate issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Improve overall team productivity by implementing best practices in organization and time management.
  • Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Review and mitigate discrepancies to increase sales, reduce costs and streamline processes.
  • Assist in development of training materials for new hires, ensuring smooth onboarding process.

Supply Chain Pricing Analyst

TRAFFIC TECH INCORPORATED
07.2017 - 10.2022
  • Optimized revenue growth with accurate forecasting and data analysis.
  • Researched and analyzed industry trends, taking into account prices set by our direct competitors and how clients react to pricing changes
  • Organized and prioritized RFP requests, managing bid cycle including RFP process, awards and rate contracting phases
  • Communicated with internal and external stakeholders to identify efficiency issues, develop solutions, and implement changes.
  • Provided training to new team members on best practices in pricing analysis and strategy development, fostering culture of continuous improvement.
  • Identified potential risks associated with specific pricing decisions, aiding risk mitigation efforts across the organization.
  • Spearheaded initiatives to improve data collection methods, enhancing overall quality of information used for decision-making purposes.

Warehouse Solutions Architect

TRAFFIC TECH INC.
09.2014 - 07.2017
  • Directed supervisory responsibility and first point of contact for 3PL warehouse
  • Developed strong and integrated relationships with 3PL warehouse partners and communicated business model accurately
  • Developed and maintained supplier/customer relationships to ensure that communication and supply of information is at highest level both internally and externally
  • Identified/Created/Collected data for client specific SOPs & KPIs
  • Developed policies that ensured safe working conditions and promoted employee satisfaction
  • Developed internal invoicing system for 3PL warehouse transactions
  • Reviewed and audited all 3PL warehouse invoices against contract rates
  • Oversaw daily 3PL transactions to ensure all required processes are completed in timely manner; including processing of inbound shipments and outbound shipments
  • Optimized inventory performance via trend forecasting
  • Reviewed data on current inventory levels to identify any shortages or overages and reconciled inventory on weekly basis from 3PL warehouse and internal system
  • Produced daily/weekly and monthly performance reports and implemented corrective actions with 3PL partners if appropriate
  • Resolved discrepancies as needed and performed cycle counts when appropriate.

Project Manager, Logistics

TRAFFIC TECH INC.
02.2010 - 10.2013
  • Identified, evaluated and defined project needs and scope
  • Estimated logistics related resources and time and establish priorities within project team while overseeing and controlling logistic project progress
  • Developed project plans on basis of business requirements, arrangement of project team, project metrics design, KPI’s and reporting
  • Maintained relationships with suppliers to ensure quality standards
  • Developed method of ownership documentation, process training and communication plans etc
  • Provided training to present quality results
  • Supervised and controlled project milestones, tasks, scope, timelines and risks impacting projects
  • Manage risk and develop risk mitigation plan.

Customer Service, Logistics

TRAFFIC TECH INC.
04.2009 - 02.2010
  • Worked with vendors to negotiate prices, monitor quality, and meet delivery deadlines
  • Established relationships with suppliers in order to secure competitive prices
  • Scheduled and monitored shipments to ensure that delivery dates are met
  • Created plans for facilities such as warehouses, distribution centers, and trucks used to transport goods
  • Coordinated with other departments to ensure that products are shipped on time, and customers are satisfied
  • Determined best method for transporting goods from one location to another based on time requirements and cost considerations.

Education

DATA ANALYTISCS FOR SIX SIGMA -

University of Amsterdam
COURSERA
2022

BUSINESS ADMIN & MANAGEMENT -

Sheridan College
Oakville, ON
2012

Skills

OPERATING SYSTEMS: Windows MacOS Linux

OFFICE SUITES: Microsoft Office Gsuite OpenOffice

PRESENTATION: Powerpoint KeyNote

DATA: Excel MiniTab Power BI GSheets

COMMUNICATION: Microsft Teams Slack Front Workvivo

SOCIAL MEDIA: Facebook Instagram Twitter WordPress

GRAPHICS: Adobe Suite

CRM SOFTWARE: Salesforce NetSuite Proprietary

Accomplishments

  • Increased GP 3% in two years, equal to $34M
  • Responsible for successful strategic initiatives to improve deliverables, productivity and increase revenue streams
  • Collaborated in the launching of several new company divisions, exceeding all forecasted OKRs & KPIs

Languages

ENGLISH - fluent (native)

References

AVAILABLE UPON REQUEST

Timeline

Pricing & Account Manager

TRANSPRO FREIGHT SYSTEMS
10.2022 - Current

Supply Chain Pricing Analyst

TRAFFIC TECH INCORPORATED
07.2017 - 10.2022

Warehouse Solutions Architect

TRAFFIC TECH INC.
09.2014 - 07.2017

Project Manager, Logistics

TRAFFIC TECH INC.
02.2010 - 10.2013

Customer Service, Logistics

TRAFFIC TECH INC.
04.2009 - 02.2010

DATA ANALYTISCS FOR SIX SIGMA -

University of Amsterdam

BUSINESS ADMIN & MANAGEMENT -

Sheridan College

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Heather Curzon