Wing Shan Ip
Markham,Ontario
Summary
With a background in both software engineering and international hospitality management, I have acquired a set of skills and knowledge that make me a highly motivated and experienced professional. My excellent interpersonal and communication skills allow me to build strong relationships with customers and work seamlessly with internal teams. I am excited to leverage my skills and experience to contribute to the success of a dynamic company.
Overview
9
9
years of professional experience
Work History
Account Manager
FlexSystem Ltd
07.2021 - 06.2022
- Identified and pursued new business opportunities.
- Developed and presented sales packages to clients.
- Prepared and presented quarterly business reviews to key stakeholders, providing valuable feedback and insights to inform business decisions.
- Resolved client issues related to accounting, billing, and service delivery.
- Built and maintained long-lasting client relationships based on accurate price quotes and customer-centric terms.
Account Manager
HKT Ltd
09.2018 - 06.2021
- Developed and demonstrated expertise in building and maintaining long-term relationships with iBank, accounting, legal, and professional services clients.
- Addressed client issues related to accounting, billing, and service delivery.
- Successfully closed deals with several high-value clients, solidifying the company's position as a leader in the telecommunications industry.
- Identified and pursued new business opportunities.
- Collaborated with internal teams to successfully execute key client projects, resulting in high levels of client satisfaction and a reputation for excellence in customer service.
Sales Executive
Konica Minolta Business Solution (HK) Ltd
11.2016 - 09.2018
- Developed and maintained strong relationships with all corporate accounts and customers.
- Collaborated with cross-functional teams to develop customized solutions for key accounts through strategic-based selling and relationship management.
- Conducted market research and analyzed customer data to identify potential areas of growth.
- Monitored and reported on sales activity, using data analysis to refine sales strategies and improve performance.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Beauty Consultant
Shiseido (Hong Kong) Co. Ltd.
09.2013 - 10.2016
- Demonstrated a customer-focused approach by identifying client needs and recommending products based on preferences and requirements.
- Maintained a welcoming and relaxed environment, putting customers at ease through conversation and personal relatability.
- Processed payments and recorded sales in the register for prompt and accurate customer service.
- Provided clients with personalized skincare recommendations and educated them on skincare best practices to support maintenance of healthy skin, increasing customer loyalty and retention.
- Stayed up-to-date with industry standards, trends and techniques, attending training sessions and conducting personal research to provide optimal aesthetic services to every client.
- Analyzed customer skin to assess conditions and skin type, and suggested products and treatments tailored to their individual needs.
- Designed customized makeup strategies for clients, helping them achieve their desired looks for daily wear and special events.
Education
Diploma - Software Engineering Technician
Centennial College
Toronto, ON04.2023
Bachelor of Science (Honors) - International Hospitality Management
University of Surrey
Surrey, UK05.2013
Skills
- Programming languages: Java, Python, C#
- Web development technologies: HTML, CSS, JavaScript
- Database management systems: MySQL, MongoDB
- Project management tools: Agile, JIRA
- Operating systems: Windows, Linux, MacOS
- Communication skills: Written, Verbal, Presentation
- Teamwork and collaboration
- Time management and organization
- Flexibility and adaptability
- Self-motivation and self-discipline
- Customer service and relationship-building
- Stress management and resilience
Timeline
Account Manager
FlexSystem Ltd
07.2021 - 06.2022
Account Manager
HKT Ltd
09.2018 - 06.2021
Sales Executive
Konica Minolta Business Solution (HK) Ltd
11.2016 - 09.2018
Beauty Consultant
Shiseido (Hong Kong) Co. Ltd.
09.2013 - 10.2016
Diploma - Software Engineering Technician
Centennial College
Bachelor of Science (Honors) - International Hospitality Management
University of Surrey
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