Hayley Wilson
Business/Sales Development
Invermere,BC
Summary
Self-motivated professional with broad expertise in lead generation, pipeline management, lead qualification and consultative sales. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
18
18
years of professional experience
Work History
Sales Development / Client Care
Your Health Continuum
05.2012 - 12.2023
- Managed the entire sales cycle including lead generation, pipeline management, inbound sales, client onboarding, and customer service.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Developed strong relationships with leads through consistent communication and rapport-building efforts.
Call Centre Manager
Panorama Mountain Resort
09.2009 - 05.2012
- Successfully managed and led a team of 15 sales agents, providing training, supervision, and motivation to achieve monthly sales targets.
- Collaborated with the Sales & Marketing team to develop and implement effective promotions to meet and exceed monthly sales targets.
- Demonstrated strong problem-solving skills by personally handling customer complaints, ensuring prompt resolution and customer satisfaction.
Sales & Marketing Coordinator
Panorama Mountain Resort
11.2005 - 09.2009
- Developed email marketing and social media content, crafting compelling messaging to engage target audiences and drive brand awareness, aligning with strategic sales and marketing objectives
- Distributed press releases to media outlets, effectively managing the company's public image and fostering positive relationships with the press
- Orchestrated end-to-end sales cycles for group trips to the resort, from initial client engagement to finalizing sales agreements, coordinating logistical arrangements, and providing exceptional customer service to ensure seamless experiences for guests.
Education
Master's Degree - Cultural Anthropology
Concordia University
Montreal, QC06.2001
Bachelor's Degree - Cultural Anthropology
Concordia University
Montreal, QC06.1999
Skills
- Exceptional Communication
- Customer Relationship Building
- Lead Prospecting & Qualification
- CRM Management
References
Available upon request.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Development / Client Care
Your Health Continuum
05.2012 - 12.2023
Call Centre Manager
Panorama Mountain Resort
09.2009 - 05.2012
Sales & Marketing Coordinator
Panorama Mountain Resort
11.2005 - 09.2009
Master's Degree - Cultural Anthropology
Concordia University
Bachelor's Degree - Cultural Anthropology
Concordia University
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