Hayley Moore
Oshawa,ON
Summary
Seasoned Customer Associate with 9 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cast Member
Cineplex Odeon
10.2022 - Current
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Monitored inventory and notified management of deficiencies or shortages.
Hostess
Pur & Simple
04.2022 - 04.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
Education
Diploma - Hospitality Management
St. Lawrence College
Kingston, ON06.2017
Skills
- Customer Service
- Cash Register Operations
- Working with Teammates
- Health and Safety Standards
- Food Preparation
- Inventory Rotation
Certification
Smart Serve - January 2014
Food Handlers - April 2021
Timeline
Cast Member
Cineplex Odeon
10.2022 - Current
Hostess
Pur & Simple
04.2022 - 04.2023
Diploma - Hospitality Management
St. Lawrence College
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