Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Coss

Leduc,AB

Summary

Dynamic professional with a proven track record in delivering exceptional customer service and enhancing guest experiences, notably at both Montana's BBQ & Bar and Rickys all Day Grill. Skilled in menu memorization and food safety practices, adept at fostering positive guest interactions and efficiently managing tasks. Demonstrates a strong ability to train peers and ensure satisfaction, leveraging both interpersonal and technical skills to drive repeat business and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Montana's BBQ & Bar
Nisku, Alberta
09.2024 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Ricky's all Day Grill
Leduc, Alberta
03.2023 - Current
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Pet Care Attendant

Paws Pet Pad
Nisku, Alberta
12.2021 - 08.2022
  • Overseeing play group and ensuring safety of play groups and all guests
  • Performed administrative duties such as scheduling appointments, preparing documents, inputting data into computer systems.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Cleaned animal enclosures, food dishes, bedding areas, and other areas of the facility daily.

Sales Associate

Salvation Army Thrift Store
Leduc, Alberta
08.2019 - 11.2021
  • Greeted customers and provided exceptional customer service.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Restocking product
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Collected payments and provided accurate change.

Education

High School Diploma -

Leduc Composite High Schoo;
Leduc, AB
06-2021

Skills

  • Exceptional customer service
  • Menu memorization
  • Food safety practices
  • Task prioritization
  • Positive guest interactions
  • Responsible beverage service

Certification

  • Pro Serve (AB)

Timeline

Server

Montana's BBQ & Bar
09.2024 - Current

Server

Ricky's all Day Grill
03.2023 - Current

Pet Care Attendant

Paws Pet Pad
12.2021 - 08.2022

Sales Associate

Salvation Army Thrift Store
08.2019 - 11.2021

High School Diploma -

Leduc Composite High Schoo;
Hayley Coss