Hayley Coss
Leduc,AB
Summary
Dynamic professional with a proven track record in delivering exceptional customer service and enhancing guest experiences, notably at both Montana's BBQ & Bar and Rickys all Day Grill. Skilled in menu memorization and food safety practices, adept at fostering positive guest interactions and efficiently managing tasks. Demonstrates a strong ability to train peers and ensure satisfaction, leveraging both interpersonal and technical skills to drive repeat business and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Montana's BBQ & Bar
Nisku, Alberta
09.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Ricky's all Day Grill
Leduc, Alberta
03.2023 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Pet Care Attendant
Paws Pet Pad
Nisku, Alberta
12.2021 - 08.2022
- Overseeing play group and ensuring safety of play groups and all guests
- Performed administrative duties such as scheduling appointments, preparing documents, inputting data into computer systems.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Cleaned animal enclosures, food dishes, bedding areas, and other areas of the facility daily.
Sales Associate
Salvation Army Thrift Store
Leduc, Alberta
08.2019 - 11.2021
- Greeted customers and provided exceptional customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Restocking product
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collected payments and provided accurate change.
Education
High School Diploma -
Leduc Composite High Schoo;
Leduc, AB06-2021
Skills
- Exceptional customer service
- Menu memorization
- Food safety practices
- Task prioritization
- Positive guest interactions
- Responsible beverage service
Certification
- Pro Serve (AB)
Timeline
Server
Montana's BBQ & Bar
09.2024 - Current
Server
Ricky's all Day Grill
03.2023 - Current
Pet Care Attendant
Paws Pet Pad
12.2021 - 08.2022
Sales Associate
Salvation Army Thrift Store
08.2019 - 11.2021
High School Diploma -
Leduc Composite High Schoo;
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