Haylee Palmer
Sault Ste. Marie,Ontario
Summary
- Committed professional with experience serving hot, delicious food while maintaining a friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. I ran food, seated customers, and discussed menu options. Kept the dining area clean with proactive attention to departing guests, empty plates, and spills.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
- Outgoing student pursuing flexible, part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HMR Clerk
Romes-Your Independent Grocer
Sault Ste. Marie, Ontario
01.2025 - Current
- Communicated with customers and employees to answer questions or explain information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Processed customer orders promptly and accurately.
- Provided excellent customer service to ensure satisfaction.
- Assisted customers with inquiries and complaints in a professional manner.
- Wash Dishes, use cleaning supplies,
Food Runner
Ernie's Coffee Shop
Sault Ste. Marie, Ontario
06.2024 - 03.2025
- Ensured that all orders were correct before leaving the kitchen area.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Followed proper cash handling procedures when accepting payments from customers.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Greeted and welcomed customers as they arrived at the restaurant.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Delivered food to guests in a timely manner while following safety protocols.
- Followed proper sanitation guidelines when handling food products.
- Responded promptly to customer inquiries and requests for additional items or services.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
Kennel Assistant
Ableson Veterinary Services
Sault Ste. Marie, Ontario
02.2021 - 03.2023
- Identified medical issues quickly via continuous monitoring of animals under care
- Protected animal health with proper maintenance of kennel areas and exercise yards
- Met animals' nutritional needs with scheduled feedings and proper diets
- Minimized spread of disease with frequent cleaning of kennels, holding areas and examination rooms
- Cared for animals by handling feeding, bathing and exercise needs
- Helped stabilize and treat patients during emergency situations
- Managed basic animal needs, including regular feeding and watering
- Handled wide-ranging upkeep work for animal care facility, including space disinfection, laundry and supply restocking
- Identified illnesses, diseases and injuries through animal examinations and observations.
Dairy Farm Assistant
Onaknol Farms
Bruce Mines, Ontario
07.2021 - 08.2022
- Drove trucks equipped with different sizes of trailers to move hay bales, cows and farm implements
- Cleaned and sterilized milking equipment between use
- Moved cows through milk production line twice per day
- Operated farm tractor to move and place hay bales to feed cows
- Promoted animal health with consistent feeding, watering and medication schedules
- Checked on animal and herd health by patrolling grazing lands regularly.
Education
Superior Heights Collegiate & Vocational School
Sault Ste. Marie, Ontario07-2026
Skills
- Dependable and responsible
- Customer service
- Effective multitasking
- POS systems
- Attention to detail
- Work prioritization
- Progress documentation
- Problem identification
- Aseptic techniques
- Table bussing
- Supply restocking
- Dining room setup
- Food delivery
- Preparing food
- Server Support
- Strong work ethic
Volunteer Experience
Algoma Horse Association, Sault Ste. Marie, Ontario, 03/2023, 03/2024, Learned tasks quickly to improve performance., Used active listening skills to communicate clearly in discussions., Treated people from all backgrounds with dignity and respect., Attended community events and meetings to promote organizational goals., Answered attendee questions at community events and directed guests to proper destination.
Accomplishments
- Highest Math Grade in Grade 10 Mathematics
- Honor Roll for Grade 10
Certification
- Completed the Ministry of Labour, Training and Skills Development's training module: Worker Health and Safetly Awareness in 4 Steps (01/17/2025)
Languages
French
Professional
References
References available upon request.
Timeline
HMR Clerk
Romes-Your Independent Grocer
01.2025 - Current
Food Runner
Ernie's Coffee Shop
06.2024 - 03.2025
Dairy Farm Assistant
Onaknol Farms
07.2021 - 08.2022
Kennel Assistant
Ableson Veterinary Services
02.2021 - 03.2023
Superior Heights Collegiate & Vocational School
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