Jannatul Nayem
Halifax,Canada
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
3
3
years of professional experience
Work History
HMR CLERK
Loblaw Companies
3601 Joseph Howe Drive
04.2024 - Current
- Prepare and package hot meal replacement items according to established recipes and portion sizes.
- Ensure all food products meet quality and safety standards, including proper temperature control and labeling.
- Assist customers with selecting HMR options, providing information about ingredients, allergens, and dietary considerations.
- Maintain cleanliness and organization of the HMR area, including food prep surfaces, equipment, and storage areas.
- Monitor inventory levels of HMR items, restocking as needed and rotating stock to maintain freshness.
- Follow food safety protocols and guidelines, including proper handwashing, sanitation, and safe food handling practices.
- Collaborate with kitchen staff to coordinate production schedules and ensure timely preparation of HMR items.
- Assist in developing new HMR menu items and recipes, incorporating customer feedback and market trends.
- Provide excellent customer service, addressing any concerns or inquiries related to HMR products.
Tactical Security Guard
GARDAWORLD CORPORATION
08.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Responded quickly to incidents and assessed active situations for security concerns
- Responded quickly to emergency situations to assess and deflect issues
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Checked and verified photo identification prior to granting facility access
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Monitored CCTV cameras and alarm systems for security breaches
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Wrote detailed reports of all security breaches and investigations
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Concierge/Patrol Guard
PARAGON SECURITY
01.2023 - 08.2023
- Issued access cards to authorized personnel to monitor access points
- Monitored CCTV cameras and alarm systems for security breaches
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Maintained accurate and up-to-date records of guest information
- Being prepared to respond quickly and effectively to emergencies such as medical incidents, fire alarms or security breaches.
Team Lead
TIM HORTONS
05.2022 - 01.2023
- Trained new team members by relaying information on company procedures and safety requirements
- Coached team members in techniques necessary to complete job tasks
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted regular reviews of operations and identified areas for improvement
- Monitor Stock Level's and order supplies.
Cashier
7 Eleven Gas Station
07.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Stocked, tagged and displayed merchandise as required
- Tallied cash drawer at beginning and end of each work shift
- Used POS system to enter orders, process payments and issue receipts
- Processed refunds and exchanges in accordance with company policy.
Education
Diploma - Hospitality Management
Seneca College of Applied Arts And Technology
North York, ON12.2022
Higher Secondary Certificate - Business
Dhaka City College
Dhaka, Bangladesh12.2018
Skills
- Emergency First Aid with CPR C & AED
- RESCUE 7
- Nonviolent Crisis Intervention
- NCI (CPI)
- Legal Awarness And Less Force
- Private Security & Investigate Service
- Languages
- Multitasking
- Task Prioritization
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Interpersonal Communication
- Computer Skills
- Social Perceptiveness
- Time Management
- MS Office
- Basic Math
- Problem Resolution
- Attention to Detail
- Microsoft Office
- Problem-Solving
- Critical Thinking
- Dependable and Responsible
Languages
English
Bengali
Hindi
Urdu
References
- Mirza Ashfaq Begh, Supervisor (Garda World), 437-774-3270, infoashfaq19@gmail.com
- Laiza Tolentino, Supervisor (Paragon Security), 416-809-4049, tolentino.laiza1109@gmail.com
Timeline
HMR CLERK
Loblaw Companies
04.2024 - Current
Tactical Security Guard
GARDAWORLD CORPORATION
08.2023 - 02.2024
Concierge/Patrol Guard
PARAGON SECURITY
01.2023 - 08.2023
Team Lead
TIM HORTONS
05.2022 - 01.2023
Cashier
7 Eleven Gas Station
07.2021 - 03.2022
Diploma - Hospitality Management
Seneca College of Applied Arts And Technology
Higher Secondary Certificate - Business
Dhaka City College