Haylee Gaddie
Emerald Park,Canada
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and quick skill acquisition. Committed to driving team success and contributing to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Zumiez
11.2024 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
Server Assistant/Server
Earls Restaurant & Bar
05.2022 - 10.2024
- Forged connections with both new and returning customers.
- Warmly welcomed patrons leading to increased customer retention.
- Processed and organized customer orders efficiently.
- Keep a safe and clean environment
- Coordinated execution of multifaceted tasks efficiently.
- Ensured environment remained hospitable for guests.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Host/Server
Aspen Links Clubhouse & Bar
08.2021 - 08.2022
- Developed proficiency in memorizing evolving menu items and weekly specials.
- Implemented and adhered to current social distancing guidelines during Covid-19.
- Managed multiple tasks with varied sizes at one time
- Served guests to ensure a hospitable atmosphere during large events including weddings and gatherings.
Customer Service
Aspen Links Country Club
04.2017 - 05.2022
- Implemented solutions for effective conflict management.
- Oversaw simultaneous tasks ensuring company operations were streamlined.
- Maintained inventory accuracy to meet customer and company standards.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
- Provided exceptional customer service while managing appointment scheduling efficiently.
Host
Boston Pizza
06.2019 - 11.2020
- Built strong rapport with both new and returning customers.
- Secured repeat business through friendly and attentive service.
- Prepared orders for in store and out of store customers
- Upheld stringent environmental safety standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Bachelors - Communications
University of Regina
Regina03.2025
High School Diploma -
F.W Johnson Collegiate
Regina06.2021
Skills
- Time Management
- Engaging in health and safety measures
- Creating positive customer experiences
- Working with POS systems
- Visual merchandising
- Conflict management
- Inventory management
- Promotional strategies
- Store operations
- Training and mentoring
- Daily reporting
- Staff oversight
- Loss prevention strategies
- Bank deposits
- Relationship building
Languages
English
Certification
- St. John's First Aid, 06/01/17, Regina
- Saskatchewan Food Safety, 06/01/21, Regina
- Serve It Right, 07/01/22, Regina, 220207060042
Timeline
Key Holder Supervisor
Zumiez
11.2024 - Current
Server Assistant/Server
Earls Restaurant & Bar
05.2022 - 10.2024
Host/Server
Aspen Links Clubhouse & Bar
08.2021 - 08.2022
Host
Boston Pizza
06.2019 - 11.2020
Customer Service
Aspen Links Country Club
04.2017 - 05.2022
Bachelors - Communications
University of Regina
High School Diploma -
F.W Johnson Collegiate