Hayden Tegart
Surrey,Canada
Summary
Diligent account manager with a solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client mechanical needs and deliver tailored solutions via maintenance, repair and new install, enhancing both client retention and business outcomes.
Overview
10
10
years of professional experience
Work History
Account Manager
Modern Niagara Building Services
01.2023 - Current
- Demonstrated thorough HVAC technical knowledge, including familiarity with local codes, specifications, and permitting.
- Prepared comprehensive bids and proposals, including detailed estimating with new construction, retrofit and building improvements.
- Maintained high client retention rate by meeting with clients on site or out for lunches and events to improve relationships with clients and stakeholders.
- Conduct site visits to evaluate projects and gather technical requirements.
- Managed a diverse portfolio of maintenance contracts for clients in commercial, industrial and institutional settings, overseeing the maintenance scheduling and implementation.
- Prepared comprehensive mechanical maintenance proposals for new and existing clients.
- Reviewed technician work reports, prepared repair quotes and followed up with clients on next steps.
- Provided system life expectancy assessments and forecasting to assist clients with budgeting for following years.
- Oversee the preparation of invoices and follow up on payments.
HVAC Technician
Modern Niagara Vancouver
05.2020 - 12.2022
- Installed new heating, ventilation, and air conditioning systems in commercial, industrial and institutional buildings with precision and attention to detail.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
Apprentice Technician – Service and Install
Haakon HVAC Services
03.2018 - 12.2019
- Installed new heating, ventilation, and air conditioning systems in commercial, industrial and institutional buildings with precision and attention to detail.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
Apprentice Technician – Service and Install
Alstad HVAC
01.2018 - 03.2018
- Installed new heating, ventilation, and air conditioning systems in commercial, industrial and institutional buildings with precision and attention to detail.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
Oilfield Laborer
Various
11.2016 - 03.2017
- Managed heavy equipment operation safely to avoid accidents or damage to machinery during transport or on job sites.
- Streamlined communication between field teams and management through accurate reporting of daily progress and potential challenges.
- Operated range of heavy equipment.
- Completed minor repairs and replacements of equipment parts to restore functionality.
Production Worker
Louisiana Pacific
05.2016 - 11.2016
- Skillfully operated computerized controls systems for optimal equipment performance during the milling process.
- Collaborated with team members to achieve daily production targets and maintain optimal workflow.
- Supported inventory management efforts by organizing raw materials and finished products in designated storage areas.
- Increased production efficiency by maintaining sawmill equipment and performing regular inspections.
- Assisted in reducing waste by effectively utilizing available resources and recycling scrap materials.
Carpenter Apprentice
AHC Contracting
10.2015 - 05.2016
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
HSE Coordinator
Helical Pier Systems Ltd.
09.2014 - 08.2015
- Collaborated with cross-functional teams to identify potential hazards, leading to safer work environments for all staff members.
- Ensured compliance with WSBC regulations by meticulously maintaining accurate records of incidents, inspections, and corrective actions.
- Reduced workplace accidents by effectively coordinating safety training programs for all employees.
- Improved employee understanding of safety procedures through the development and delivery of engaging training materials.
- Facilitated incident investigations to determine root causes, providing recommendations on preventative measures to avoid future occurrences.
- Played a key role in the implementation of a proactive safety management system, resulting in sustained improvements in workplace safety metrics.
Education
Red Seal Endorsement - HVAC+R
JARTS
Surrey BC01-2022
National Construction Safety Officer - Construction
ACSA
Calgary, AB08-2013
Skills
- Teamwork and collaboration
- Client relations
- Sales development
- Networking skills
- Project management
- Documentation and reporting
- Contract negotiation
- Operations
- HVAC systems
- Bid preparation experience
- Cross-functional collaboration
- Cost estimation expertise
Languages
English
French
Hobbies and Interests
- Automotive
- Computers
- Playing music
- Mountain biking
- Snowboarding
Timeline
Account Manager
Modern Niagara Building Services
01.2023 - Current
HVAC Technician
Modern Niagara Vancouver
05.2020 - 12.2022
Apprentice Technician – Service and Install
Haakon HVAC Services
03.2018 - 12.2019
Apprentice Technician – Service and Install
Alstad HVAC
01.2018 - 03.2018
Oilfield Laborer
Various
11.2016 - 03.2017
Production Worker
Louisiana Pacific
05.2016 - 11.2016
Carpenter Apprentice
AHC Contracting
10.2015 - 05.2016
HSE Coordinator
Helical Pier Systems Ltd.
09.2014 - 08.2015
Red Seal Endorsement - HVAC+R
JARTS
National Construction Safety Officer - Construction
ACSA
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