Hayat Rahal
Richmond Hill,ON
Summary
Accomplished Bartender and Jewelry Consultant with a proven track record of enhancing customer satisfaction and boosting sales revenue at Turtle Jacks Muskoka Bar and Grill. Expert in liquor, beer, and wine, with a knack for upselling and strong customer service skills. Demonstrated ability to maintain composure in high-volume settings, fostering loyalty and maximizing profits through exceptional hospitality and guest service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Turtle Jacks Muskoka Bar and Grill
09.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Jewelry Consultant
Peoples Jewellers
08.2018 - 08.2024
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand's reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
Head Bartender
Fraticelli's Italian Grill & Bar
04.2013 - 08.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
No Degree - Public Relations
Humber College
Toronto, ONSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Outgoing Personality
- Bar Equipment Familiarity
- Order Management
- Hospitality and Guest Service
- Calm and Composed
Certification
- Goldsmithing, Lucy Walker Jewellery Academy, January 2020 - February 2020
- Gemological Institute of America, January 2018 - April 2019
- George Brown, Jewelry Methods, September 2015 - January 2016
Timeline
Bartender
Turtle Jacks Muskoka Bar and Grill
09.2018 - Current
Jewelry Consultant
Peoples Jewellers
08.2018 - 08.2024
Head Bartender
Fraticelli's Italian Grill & Bar
04.2013 - 08.2018
No Degree - Public Relations
Humber College
- Goldsmithing, Lucy Walker Jewellery Academy, January 2020 - February 2020
- Gemological Institute of America, January 2018 - April 2019
- George Brown, Jewelry Methods, September 2015 - January 2016
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