Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hawra Hassan

Ottawa,,ON

Summary

CSMLS-certified Medical Laboratory Technician with clinical experience at LifeLabs and Dynacare. Expertise in specimen collection, processing, and documentation with a focus on accuracy and compliance with protocols. Background in customer service and cash handling enhances ability to manage patient interactions effectively. Proficient in infection control, phlebotomy, and ECG within regulated environments.

Overview

1
1
year of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE/TELLER

BABYLON MONETARY SERVICES
Ottawa, ON
12.2024 - Current
  • Handled customer questions and concerns with patience, respect, and attention to detail
  • Demonstrated strong focus on accuracy, confidentiality, and customer trust
  • Maintained secure handling of multiple currencies and balanced the cash drawer at the end of each shift
  • Conducted cash transactions involving foreign currency exchanges with accuracy and attention to detail
  • Verified customer ID and documents for high-value transactions in compliance with anti-money laundering (AML) policies

MLA/T - PRACTICUM

DYNACARE
Ottawa, ON
05.2024 - 06.2024
  • Collected blood and specimen samples from patients using safe venipuncture techniques
  • Ensured proper patient identification and matched specimens with requisitions accurately
  • Prepared specimens for diagnostic testing, including labeling, centrifugation, and packaging for transport
  • Supported workflow by organizing collection supplies, restocking inventory, and preparing transport containers
  • Followed Dynacare protocols for documentation, safety, and patient confidentiality

MLA/T - PRACTICUM

LIFE LABS
Ottawa, ON
04.2024 - 05.2024
  • Collected blood and non-blood specimens using venipuncture techniques
  • Verified patient identity and matched requisitions with appropriate specimen labels
  • Prepared samples for transport and testing, including centrifugation and proper storage
  • Maintained clean and organized phlebotomy stations, ensuring compliance with infection prevention protocols
  • Adhered to personal protective equipment (PPE) and WHMIS safety guidelines

Education

Diploma - MLA/T

ALGONQUIN CAREERS
Ottawa, ON
06-2024

Skills

  • Specimen collection
  • Laboratory safety
  • Customer service
  • Quality assurance
  • Time management
  • Effective communication
  • Multitasking
  • Computer skills

Certification

CSMLS - 2025

Standard First Aid with CPR level C and AED - 2023

Basic Life Support CPR level C and AED - 2023

Languages

English
Native/ Bilingual
French
Limited
Arabic
Native/ Bilingual

Timeline

CUSTOMER SERVICE/TELLER

BABYLON MONETARY SERVICES
12.2024 - Current

MLA/T - PRACTICUM

DYNACARE
05.2024 - 06.2024

MLA/T - PRACTICUM

LIFE LABS
04.2024 - 05.2024

Diploma - MLA/T

ALGONQUIN CAREERS

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Hawra Hassan