KATE SCANLAN
Hamilton
Summary
Highly energetic and organized individual with strong leadership skills. Dedicated to providing exceptional customer service to clients. Dynamic self-starter with excellent communication skills and thrives in a team environment. Commitment to efficient time management and discipline, consistently demonstrating the ability to effectively organize responsibilities.
Overview
20
20
years of professional experience
Work History
Customer Service/Teller
Continental Currency Exchange
01.2022 - Current
- Executed accurate currency exchanges in retail operations.
- Collected customer details in compliance with applicable privacy regulations.
- Processed substantial monetary amounts while aligning with FINTRAC standards.
- Managed interpersonal account trades for efficient transactions.
- Demonstrated proficiency in daily operations through effective use of Microsoft Teams, Excel, and corporate site.
Shift Manager
Pizza Hut
01.2010 - 01.2013
- Handled daily tasks such as paperwork, food preparation, inventory management, and ordering.
- Expanded role beyond assigned duties with tasks such as managing schedules and procuring supplies.
- Contributed significantly to sustaining top-tier CER and FSA scores.
- Handled post-complaint callbacks to ensure issue resolution.
Shift Supervisor
Tim Hortons
01.2007 - 01.2009
- Efficiently managed shift ensuring consistent customer satisfaction and high productivity levels.
- Elevated to supervisory role within four months due to exceptional performance.
- Contributed to nominating store for provincial quality competition.
- Provided assistance to underperforming stores, showcasing efficiency.
Assistant Manager
Dominos
01.2005 - 01.2007
- Maintained top standards in food production, fostering a productive work environment.
- Mastered week-ending documentation processes to facilitate managerial coverage.
- Collaborated with Manager to implement effective scheduling strategies.
- Ensured efficient resource allocation by maintaining store inventories for food, stationery, and staffing needs.
Education
First Aid and CPR Certificate and Food Safety Handler’s Certificate -
01.2011
Retail Pharmacy Assistant Certificate with Honours -
ICS Canada
01.2009
Smart Serve Certificate -
01.2000
Skills
- Patience and composure
- Cash handling expertise
- Upselling services
- Customer focus
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Staff management
- Customer service
Languages
English
Native or Bilingual
Timeline
Customer Service/Teller
Continental Currency Exchange
01.2022 - Current
Shift Manager
Pizza Hut
01.2010 - 01.2013
Shift Supervisor
Tim Hortons
01.2007 - 01.2009
Assistant Manager
Dominos
01.2005 - 01.2007
First Aid and CPR Certificate and Food Safety Handler’s Certificate -
Retail Pharmacy Assistant Certificate with Honours -
ICS Canada
Smart Serve Certificate -
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