Help Desk Technical/Webmaster (Volunteer)
TENEF USA (NGO)
02.2021 - Current
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer systems
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problem and solutions log for use by other technical support analysts
- Provide business systems, network, and Internet support to users
- Manage incidents and provide excellent customer service
- Troubleshot issues with websites and fixed scripting and use issues.
- Managed multiple projects simultaneously, delivering high-quality results within tight deadlines.
- Integrated social media platforms into websites to increase visitor engagement and reach.
- Optimized load times by reducing file sizes, compressing images, minifying CSS/JS files 19.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
