Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hasset Efrem

Ottawa,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, communication skills and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Enterprise Mobility
04.2023 - Current
  • Facilitated smooth check-ins and check-out processes
  • Exhibited a keen eye for detail when inspecting vehicles, processing paperwork, and managing reservations
  • Addressed customer inquiries, concerns, and requests related to car rentals promptly and professionally
  • Demonstrated sales skills to inform customers about protections, fuel and upgrade options.

Supervisor

The Shoe Company
08.2019 - 01.2023
  • Ensured excellent customer service in a fast-paced environment
  • Conducted quick and accurate currency and credit transactions
  • Proactively sought additional responsibilities upon completing assigned tasks
  • Provided training for new team members
  • Boosted company revenue through upselling initiatives.

Planning Sessions Agent

BGRS
05.2022 - 08.2022
  • Conducted detailed consultations with clients to understand their unique relocation needs and preferences
  • Analyzed client requirements and provided tailored relocation solutions
  • Ensured strict adherence to company and client policies
  • Managed accurate documentations related to client profiles
  • Communicated with clients through email, phone and chat to assist with inquiries.

Education

Bachelor of Public Affairs and Policy Management, Specialization in Security and Intelligence -

Carleton University
Ottawa

High School Diploma -

Merivale High School
Nepean
06.2021

Skills

  • Strong communication
  • Leadership
  • Customer Service
  • Client Relations
  • Critical thinking
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Call Center Operations
  • Conflict Resolution
  • Computer Proficiency
  • Product Sales

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Customer Service Representative

Enterprise Mobility
04.2023 - Current

Planning Sessions Agent

BGRS
05.2022 - 08.2022

Supervisor

The Shoe Company
08.2019 - 01.2023

Bachelor of Public Affairs and Policy Management, Specialization in Security and Intelligence -

Carleton University

High School Diploma -

Merivale High School

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Hasset Efrem