Hassel Paglinawan
Airdrie,Alberta
Summary
Motivated Retail Sales Supervisor known for high productivity and efficient task completion. Skilled in customer relationship management, inventory control, and sales strategy development. Excel in leadership, communication, and problem-solving to enhance team performance and achieve sales targets. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Sagana Asian Market
Airdrie, Alberta
10.2023 - Current
- Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
- Managed daily operations such as opening and closing the store, balancing registers at end of day..
- Dealt with customer complaints and rectified product and service issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Associate IV Customer Care
Continuum
Cebu City, Cebu
07.2023 - 08.2023
- Provided customer service through live chat, email and phone support.
- Resolved customer issues in a timely manner.
- Handled escalated customer concerns in a professional manner.
- Advised customers on how to use products correctly or get the most out of them.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Casino Dealer
Nustar Hotel & Casino
Cebu City, Cebu
05.2023 - 05.2023
- Demonstrated excellent knowledge of casino policies regarding player comps, bonuses, rewards.
- Assisted in maintaining the security of chips, cash, and other gaming equipment.
- Dealt a variety of card games including Blackjack, Poker, Baccarat and Pai Gow.
Production Specialist
Wipro
Cebu City , Cebu
09.2022 - 04.2023
- Educated customers on the features of new products or services being offered.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
Business and Client Relations Associate
PJ Lhuillier Inc.
Talisay City, Cebu
04.2013 - 06.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Counted and balanced cashier drawers.
- Assisted customers by providing information and resolving complaints.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Developed and implemented procedures for appraising gold jewelry based on quality, weight, and market value.
- Maintained records detailing all transactions related to the appraisal process.
Education
Bachelor of Science - Hospitality Management
Talisay City College
Poblacion, Talisay City, Cebu, Philippines03-2012
High School Diploma -
Jaclupan National High School
Jaclupan, Talisay City, Cebu, Philippines03-2008
Skills
- Sales expertise and strategy development
- Budgeting and financial management
- Customer Service Management
- Store Organization
- Staff Training and Development
- Self Motivation
- Detail Oriented
- Problem-solving aptitude
- Time management abilities
- Multitasking
Certification
- Data Privacy Awareness
- Basic Fraud Awareness Training
- Introductory Course to Enterprise Risk Management
- Safety and Health Seminar for Workers
Accomplishments
BS Graduate Cum Laude
Timeline
Retail Sales Supervisor
Sagana Asian Market
10.2023 - Current
Associate IV Customer Care
Continuum
07.2023 - 08.2023
Casino Dealer
Nustar Hotel & Casino
05.2023 - 05.2023
Production Specialist
Wipro
09.2022 - 04.2023
Business and Client Relations Associate
PJ Lhuillier Inc.
04.2013 - 06.2022
Bachelor of Science - Hospitality Management
Talisay City College
High School Diploma -
Jaclupan National High School
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