HASSAN SAAD
Ottawa,Canada
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
First Response Services
03.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Soccer Coach
OSU
06.2024 - 08.2024
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
Shawarma Palace kitchen cook
Shawarma Palace
06.2020 - 08.2020
- Cooking up orders for customers in addition with customer service and communication
- Variety of different tasks such as moving products, cleaning and product storage.
Education
Bachelor of Science - Biomedical Sciences
University of Ottawa
Ottawa, None04-2028
High School Diploma -
Longfields-Davidson Heights Secondary School
06.2024
Skills
- Very good communicator with my team
- Creative spirit
- Very effective collaborator
- Good sense of initiative
- Excellent organization
- Customer relations
Timeline
Soccer Coach
OSU
06.2024 - 08.2024
Customer Service Representative
First Response Services
03.2022 - 09.2024
Shawarma Palace kitchen cook
Shawarma Palace
06.2020 - 08.2020
Bachelor of Science - Biomedical Sciences
University of Ottawa
High School Diploma -
Longfields-Davidson Heights Secondary School
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