Vatsal Patel
1200 Courtland Ave E,Kitchener,Canada
Summary
Proven Customer Service Representative at Big Bazzar, adept in POS operations and enhancing customer satisfaction. Excelled in team collaboration and maintaining safety protocols, demonstrating punctuality and a positive attitude. Skilled in using active listening to address customer inquiries, ensuring timely and accurate service. Achieved significant improvements in customer service delivery by leveraging strong communication and detail-oriented skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Big Bazzar
Mumbai, India
02.2021 - 01.2022
- Maintaining safe operation by adhering to safety procedures and regulations
- Prepare bills/Goods Receipt PO of incoming product from customers at POS
- Giving information about the product bought by the customers and suggesting for alternatives
- Greeting all Customers with a warm, friendly smile
- Contributing team effort by accomplishing results as needed
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Cashier
DMart - Avenue Supermarts
Mumbai, India
04.2019 - 12.2020
- Prepare bills/Goods Receipt PO of incoming product from customers at POS
- Giving information about the product bought by the customers and suggesting for alternatives
- Greeting all Customers with a warm, friendly smile
- Operating a cash register by scanning items across an electronic scanner to record price, compile printed list, and display cost of the Customer's purchase, tax, and rebates on the monitor screen
- Correctly counting back change to the Customer to prevent cash overages and shortages
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Web Development -
Conestoga College
Doon, ON, Canada01-2025
Bachelor of Science - Computer Science
MD College of Arts Science And Commerce
Mumbai India07-2023
Skills
- Punctuality
- Attentiveness
- Time-Management
- Team Player
- Detail-Oriented
- Prioritization
- Communicator
- Positive Attitude
- Flexible
- Good Listener
- Customer service
Availability
Monday: All day
Tuesday: Evening
Wednesday: Morning
Thursday: Afternnon and Evening
Friday: Evening
Saturday: Afternoon and Evening
Sunday: All days
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Marathi
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Big Bazzar
02.2021 - 01.2022
Cashier
DMart - Avenue Supermarts
04.2019 - 12.2020
Web Development -
Conestoga College
Bachelor of Science - Computer Science
MD College of Arts Science And Commerce
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