HASSAN ELKHATIB
Surrey,BC
Summary
Dedicated and customer-focused banking professional with 9 years of experience in providing exceptional customer service and support within the financial industry. Solid knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PCMax Networking services
11.2023 - Current
- Assist customers with various banking transactions including deposits, withdrawals, and account inquiries
- Provide information on products and services, effectively cross-selling and upselling as appropriate
- Resolve customer issues and complaints in a timely and efficient manner, ensuring high levels of customer satisfaction
- Process applications and requests, adhering to policies and regulatory guidelines
- Collaborate with other departments to address customer needs and ensure seamless Services operations
- Maintain accurate records of transactions and customer interactions in the Company’s database system.
Customer Service Representative
Banque du Caire
03.2019 - 11.2023
Corporate service division
Banque du Caire
01.2016 - 03.2019
Bank Teller
Banque Du Caire
01.2014 - 01.2016
- Conducted cash transactions including deposits, withdrawals, and check cashing for bank customers
- Balanced cash drawers and maintained accurate records of transactions according to bank procedures
- Assisted customers with account inquiries, providing information on account balances, transaction history, and bank services
- Identified and resolved discrepancies in customer accounts, ensuring accuracy and compliance with banking regulations
- Promoted bank products and services to customers, achieving sales targets and contributing to revenue growth.
Education
Personal Financial Services Advice -
Canadian Securities Institution
Vancouver, BCBachelor of Business Administration (BBA) in Finance -
Alexandria University
Alexandria, Egypt01.2011
Skills
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Proficient in banking software and computer systems
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of banking regulations and compliance standards
- Effective problem-solving and decision-making abilities
Certification
Certified Bank Teller (CBT)
References
Available upon request
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Customer Service Representative
PCMax Networking services
11.2023 - Current
Customer Service Representative
Banque du Caire
03.2019 - 11.2023
Corporate service division
Banque du Caire
01.2016 - 03.2019
Bank Teller
Banque Du Caire
01.2014 - 01.2016
Personal Financial Services Advice -
Canadian Securities Institution
Bachelor of Business Administration (BBA) in Finance -
Alexandria University
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