Hassan Abdihafid Hassan
Toronto
Summary
Attentive and friendly with good social skills. Flexible, hardworking and copes well in a deadline driven environment. An independent and quick-thinking team player. Kind Customer Service Ambassador with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
STOC COORDINATOR/Operations Coordinator
Jazz Aviation
02.2023 - Current
- Maintain radio communication with flight crews and ground personnel.
- Receive and relay data from flight crews, ramp, sales, commissary and maintenance personnel.
- Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to provide safe movement of aircraft, personnel and passengers.
- Monitor all forecasts and routing changes, forecast all changes in arrival/departure times, advise appropriate personnel and update FIDS/FMIS screens.
- Investigate delays and code them appropriately in different Airport Ops systems
- Assist in other related duties as instructed by shift manager/supervisor.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
- Other related duties as assigned.
Operations
United Airlines
03.2021 - 02.2023
- Delivered essential safety information to pilots, including runway maintenance and closures, restricted Airspace and remotely piloted Aircraft in the Area
- Worked tirelessly with flight crew to manage the safe and systematic operation of air-crafts
- Took necessary measures to maximize passenger safety and comfort during unusual flight circumstances
- Remained committed and focused on safe and efficient flight operations
- Accurately analyzed flight plans.
Passenger Service Agent Lead
Sunwing Airline
10.2020 - 02.2022
- Lead a team of Passenger Service Agents
- Ensured accuracy of all weight and balance requirements
- Promptly handled all customer service complaints with a focus on positive resolution
- Completed all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
Passenger Service Agent
Qatar Airways
05.2018 - 05.2019
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills
- Announced flight status updates and information about gate changes over PA system
- Conduct Passenger Check-in
- Oversaw ticketing, gate and ramp services.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Processed reservations and issued travel and hotel vouchers.
- Operated computerized system to handle ticketing and check-ins.
Education
Bachelor - Aviation Operations
Seneca College of Applied Arts And Technology
North York, ON03.2021
Bachelor - Accounting And Finance
Asia Pacific University
05.2019
High School Diploma -
St Hannahs High School
12.2016
Skills
- Radio Operator Certified
- Customer Service Skills
- ICAO & IATA Regulations
- Airline Choice Proficiency
- FAA Regulations
- Flight Data Entry
- Coordinating Schedules
Languages
English
Native/ Bilingual
Arabic
Professional
Malay
Professional
Swahili
Native/ Bilingual
Certification
- Flight Planning at Seneca
- Radio Certificate
- Meteorology
- ICAO&IATA
Timeline
STOC COORDINATOR/Operations Coordinator
Jazz Aviation
02.2023 - Current
Operations
United Airlines
03.2021 - 02.2023
Passenger Service Agent Lead
Sunwing Airline
10.2020 - 02.2022
Passenger Service Agent
Qatar Airways
05.2018 - 05.2019
Bachelor - Aviation Operations
Seneca College of Applied Arts And Technology
Bachelor - Accounting And Finance
Asia Pacific University
High School Diploma -
St Hannahs High School
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