Hasan Roker
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Tire
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Team Member
Tim Horton's
06.2024 - 11.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean .
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Education
Post-Graduate Certificate - Financial Services
Algonquin College
Ottawa, ON12-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- POS systems expert
Languages
English
Full Professional
Gujarati
Full Professional
Certification
- Microsoft Office Specialist (MOS) Certification
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Work-life balanceHealthcare benefitsCareer advancementTeam Building / Company RetreatsPaid sick leavePaid time offCompany CultureFlexible work hoursQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft Excel
Microsoft Word
Timeline
Customer Service Representative
Canadian Tire
11.2024 - Current
Crew Team Member
Tim Horton's
06.2024 - 11.2024
Post-Graduate Certificate - Financial Services
Algonquin College
Similar Profiles
Nigar JabbarovaNigar Jabbarova
Merchandising Assistant at Canadian TireMerchandising Assistant at Canadian Tire
Shivam SoniShivam Soni
Material Handler at Canadian TireMaterial Handler at Canadian Tire
SERRENA MCDONALDSERRENA MCDONALD
Associate Manager -Loyalty Products - Platform at Canadian Tire CorporationAssociate Manager -Loyalty Products - Platform at Canadian Tire Corporation
Lucas KingLucas King
Retail Sales Associate at Canadian Tire Gas BarRetail Sales Associate at Canadian Tire Gas Bar
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go