Harvir Kaur
Delta,BC
Summary
Dedicated Customer Service Representative with a proven track record of enhancing customer satisfaction through exceptional communication, problem-solving, and relationship-building skills. Seeking to leverage experience in call center operations and airline customer service to deliver outstanding service and support.
Overview
9
9
years of professional experience
Work History
Call Center Representative
HKL Health Supplies
Delta, BC
06.2017 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Built rapport with customers through empathetic communication and proactive follow-up, ensuring resolution of inquiries and concerns.
Customer Service Agent
WestJet
Richmond, BC
06.2023 - 01.2024
- Provided exemplary customer service in the airline industry, addressing passenger inquiries, booking adjustments, and travel concerns.
- Resolved issues efficiently and calmly, ensuring positive customer experiences during travel disruptions and high-stress situations.
- Collaborated with team members to streamline operations and enhance service delivery, contributing to a cohesive and supportive work environment.
Cashier
Polo Ralph Lauren Factory Store
Richmond, BC
12.2015 - 06.2017
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
Education
Associate of Arts - Web And Graphic Design
Langara College
Vancouver, BC06-2016
Skills
- Customer Needs Assessment & Solutions
- Active Listening & Empathy
- Conflict Resolution & Complaint Handling
- Sales Techniques & Promotion Awareness
- Service Level Adherence & Productivity Optimization
Volunteer Work
- Organized successful fundraising events for BC SPCA in 2016 and 2018, demonstrating commitment to community welfare and organizational support.
- Volunteered at Source Community Resource Society in Langley, contributing to community initiatives and fostering positive social impact.
Timeline
Customer Service Agent
WestJet
06.2023 - 01.2024
Call Center Representative
HKL Health Supplies
06.2017 - Current
Cashier
Polo Ralph Lauren Factory Store
12.2015 - 06.2017
Associate of Arts - Web And Graphic Design
Langara College
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