Summary
Overview
Work History
Education
Skills
Timeline
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Navid Valizadeh

Oshawa,ON

Summary

Dedicated Call Center Representative with 2 years of experience in delivering exceptional customer service at Digikala, Iran's leading e-commerce platform. Proven expertise in handling a wide range of customer inquiries, resolving issues promptly, and ensuring customer satisfaction. Proficient in utilizing digital communication tools to efficiently manage customer interactions. Demonstrates strong problem-solving skills, excellent communication abilities, and a deep understanding of products and services. Committed to enhancing customer experience and fostering loyalty through effective support and service.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Digikala
Tehran, Tehran
02.2020 - 08.2022
  • Managed an average of 50+ customer interactions per day, providing timely and accurate support on product inquiries, order updates, and issue resolution.
  • Increased customer satisfaction ratings by 20% within a year through effective problem-solving and personalized service strategies.
  • Implemented a customer feedback system that led to a 15% reduction in repeat customer complaints by identifying and addressing common issues.
  • Enhanced first-contact resolution rates by 25% by developing and utilizing comprehensive product knowledge and efficient troubleshooting techniques.

Customer Support Associate

Digikala
Tehran, Tehran
01.2020 - 06.2020
  • Actively supported customers through email and live chat, addressing inquiries related to product information, order status, and troubleshooting minor issues, handling 30+ interactions daily.
  • Collaborated with the customer service team to escalate complex issues, ensuring timely resolution and maintaining customer trust.
  • Assisted in updating the internal knowledge base with new product information and FAQ updates, enhancing team efficiency and response accuracy.
  • Contributed to a 10% increase in positive customer feedback by improving response times and personalizing communication.

Education

Master of Science - Electrical And Computer Engineering

Ontario Tech University
Oshawa, ON
12.2023

Skills

  • Effective Communication: Proficient in conveying information clearly and listening actively to customer needs
  • Problem-Solving: Ability to quickly identify issues and provide timely solutions
  • Patience: Maintaining composure and empathy in handling customer inquiries and complaints
  • Product Knowledge: Deep understanding of company products and services to offer accurate information
  • Digital Proficiency: Skilled in using digital communication tools and CRM software
  • Adaptability: Flexible in managing diverse customer interactions and adapting to new challenges
  • Attention to Detail: Ensuring accuracy in customer records and transactions
  • Team Collaboration: Working effectively with team members to enhance customer service delivery

Timeline

Call Center Representative

Digikala
02.2020 - 08.2022

Customer Support Associate

Digikala
01.2020 - 06.2020

Master of Science - Electrical And Computer Engineering

Ontario Tech University

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Navid Valizadeh