Harvey Chatha
A1 Cash and Carry
Toronto,ON
1
Language
1
Certification
4
years of professional experience
Skilled Technical Support Representative specializing in troubleshooting and desktop support across Windows, Linux, and Mac systems. Focused on resolving issues on the first call to enhance customer satisfaction and loyalty. Committed to continuous improvement of technical knowledge and support strategies.
Work History
Shipping Coordinator
1 Year 4 Months- Coordinated inbound and outbound shipments, ensuring timely processing and accuracy in documentation
- Streamlined shipping processes by implementing best practices, enhancing operational efficiency.
- Maintained accurate inventory records using warehouse management systems to track stock levels.
- Coordinated inbound and outbound shipments, ensuring timely processing and delivery of goods.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
Operation Support Officer
1 Year 1 Month- Coordinated operational workflows to enhance efficiency and reduce processing times.
- Monitored inventory levels and managed stock replenishment to ensure optimal supply availability.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Trained new staff on standard operating procedures to ensure compliance and consistency.
- Leveraged strong time-management skills to successfully complete multiple simultaneous tasks while consistently meeting deadlines.
Technical Support Consultant
2 Years- Resolved 50+ customer issues daily, achieving 90% satisfaction.
- Documented client interactions in CRM, contributing to updated knowledge base.
- Managed 100+ support actions weekly via ticketing systems, facilitating timely resolution.
- Documented 30+ support interactions daily, enhancing team efficiency.
- Documented client interactions in CRM and updated knowledge base.
Education
Associate of Applied Science - Computer Networking Systems Technology
Skills
Logistics Coordination
Issue resolution management
Customer Support
Shipping procedures
Transportation planning
Warehouse operations
Inventory Management
Problem-Solving
Certification
- Microsoft Azure Fundamentals Professional Certificate
- IBM Data Analyst Professional Certificate
Timeline
Shipping Coordinator
A1 Cash and Carry
08.2024 - 12.2025Read More
Operation Support Officer
SCI White Glove
08.2023 - 09.2024Read More
Technical Support Consultant
Rogers Communication
08.2021 - 08.2023Read More
St. Clair College of Applied Science And Arts
Associate of Applied Science from Computer Networking Systems Technology
Read More