Harveer Pal Kaur

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• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.

• Coached, supported and developed team with goal of continuous growth and skill improvement.
• Conducted competitive research to understand best practices and potential differentiators.
• Implemented and developed ticketing support and phone systems.
• Maintained high level of professionalism and discretion when dealing with guests.
• Responded to guest inquiries to maximize guest satisfaction.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.