HARUMI IKEDA

Experienced Systems Analyst Professional at a SaaS company specializing in collections management solutions for museums and institutions.

• Built efficient workflow by customizing client dashboards with new features and infrastructure.
• Defined web requirements for developers based on client specifications.
• Managed sprints for projects on Redmine, and assigned tasks to team members.
• Improved quality assurance accuracy with development of automatic data conversion and output system using VBA.
• Optimized workflow and team coordination to release priority project two months in advance.
• Performed device-based QA and UAT prior to product release for teams and clients.

Product management assistant at a Semiconductor company located in Japan, US, Singapore.

• Communicated between the US headquarters and the manufacture in Singapore to ensure on-time shipment dates
• Investigated and identified root causes of delays in shipments, proposing effective solutions.
• Utilized VBA/Vlookup to create progress schedule to seek for accurately shipment dates and quantities, contributing to the reduction of human errors in operations
• Created presentation and delivered it to stakeholders for lunching products with new technologies.

Sales support associate at event rentals company for wedding and exhibitions

• Assisted customers with rental needs such as inventory and shipping questions.
• Engaged in friendly conversation with customer to better uncover individual needs using past experience.
• Generated individualized feedback for each regular customer, enabling team members to craft personalized experiences upon their return

Software Developer(Java/Oracle SQL/HTML) at outsource develop company.

• Conducted post-release bug fixes and maintenance for developed web system serving a printing company(Java/Oracle /SQL/HTML)
• Executed unit tests after bug fixes and updated specifications accordingly
• Created a batch file for encrypting approximately 10 million customer records(Oracle SQl/Ruby)