Hartley Andrews
Richmond Hill,ON
Summary
Ambitious Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
21
21
years of professional experience
Work History
Senior Account Manager
TDL Gentek
11.2010 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Mentored junior account management professionals to develop skills and increase company revenue.
Associate Account Manager
Compugen Inc
01.2006 - 10.2010
- Developed strong relationships with clients through regular communication and excellent customer service.
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Built client relationships by acting as liaison between customer service and sales teams.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Inside Sales Representative
OnX Enterprise Solutions
08.2003 - 09.2010
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
Associate of Arts - Broadcasting Performance And Digital Media
Seneca College of Applied Arts And Technology
North York, ONBachelor of Arts - Anthropology
University of Toronto
Toronto, ONSkills
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
- Customer Relations
- Territory Management
Timeline
Senior Account Manager
TDL Gentek
11.2010 - Current
Associate Account Manager
Compugen Inc
01.2006 - 10.2010
Inside Sales Representative
OnX Enterprise Solutions
08.2003 - 09.2010
Associate of Arts - Broadcasting Performance And Digital Media
Seneca College of Applied Arts And Technology
Bachelor of Arts - Anthropology
University of Toronto
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