Summary
Overview
Work History
Education
Skills
Awards & Recognition
Timeline
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Harshveen Kaur

Scarborough,ON

Summary

Accomplished Technical Business Analyst with a proven track record at Conduent, enhancing business efficiency by 15% and mastering skills in SQL proficiency and stakeholder engagement. Expert in Agile methodologies and Jira Project Management, I've led projects to 98% on-time completion, significantly reducing project delays and driving continuous improvement.

Overview

5
5
years of professional experience

Work History

Technical Business Analyst – II

Conduent
11.2022 - 01.2025
  • Gathered requirements and created Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Software Specification Documents (SSD).
  • Led User Acceptance Testing (UAT), developed test cases, scenarios, and test plans, ensuring 98% on-time completion in Agile SDLC.
  • Maintained and updated test cases in Jira and HP ALM for seamless execution.
  • Managed change requests effectively, ensuring smooth system updates without introducing additional defects.
  • Optimized business processes, improving efficiency by at least 15%.
  • Facilitated cross-functional meetings, reducing project delays by 40%.
  • Successfully managed sales projects, delivering 100% on budget and on time.
  • Developed standardized analytics dashboards in Microsoft Excel, enhancing quarterly reporting efficiency by 15%.
  • Authored 5+ Standard Operating Procedure (SOP) documents to ensure regulatory compliance.
  • Created executive-level PowerPoint presentations and process flowcharts in Draw.io, aiding stakeholder decision-making and business success.

Senior Quality Controller II

Niit Ltd
08.2019 - 09.2022
  • Gather business requirements and create Business Requirement Documents to develop operational processes for daily learning and development activities.
  • Define quality assurance checkpoints and parameters for the developed processes.
  • Track quality assurance metrics aligned with business and functional system requirements.
  • Review transactions based on critical quality parameters and provide constructive feedback to the responsible team or team members.
  • Monitor systems and trends to prevent incidents, problems, and errors while enhancing overall system performance post-production.
  • Conduct user acceptance testing (UAT) after production deployment.
  • Manage the escalation process by performing root cause analyses (RCAs), providing constructive feedback, and developing mitigation plans.
  • Document, review, and maintain Standard Operating Procedures (SOPs) in the knowledge base, ensuring the latest knowledge articles are available for operational activities.
  • Drive process improvement and Lean initiatives across vertical processes.
  • Develop and maintain quality and operational dashboards for clients and management to facilitate behavioural changes, problem management analysis, and operational service level maintenance.

Education

Master of Computer Applications -

IGNOU
Delhi
12-2021

Bachelor of Computer Applications -

GGSIPU
Delhi
05-2018

Skills

  • Functional specifications
  • User acceptance testing
  • Software development life cycle
  • SQL proficiency
  • Project management
  • Business Process Analysis & Optimization
  • Agile & Waterfall Methodologies
  • Jira Project Management
  • HP ALM Quality Assurance
  • Salesforce Customer Relationship Management
  • Data Analysis & Reporting
  • Operations Management
  • Stakeholder Engagement
  • KPI Development & Performance Metrics
  • Change Management & Continuous Improvement

Awards & Recognition

  • Awarded Team of the quarter in the year 2021 and 2022 for two different projects. (Niit Ltd)
  • Awarded Team of the quarter in the year 2021 and 2022 for two different projects. (Niit Ltd)
  • Awarded Team of the quarter in the year 2022 (Conduent)

Timeline

Technical Business Analyst – II

Conduent
11.2022 - 01.2025

Senior Quality Controller II

Niit Ltd
08.2019 - 09.2022

Master of Computer Applications -

IGNOU

Bachelor of Computer Applications -

GGSIPU

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Harshveen Kaur