Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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HARSH K PATEL

Summary

Dynamic professional with a proven track record at Café Artigiano, excelling in team leadership and customer service. Skilled in cash handling and complaint resolution, I enhanced customer satisfaction through effective problem-solving and training initiatives. Committed to fostering strong client relationships and driving sales growth in fast-paced environments.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

Café Artigiano
09.2024 - Current
  • Led daily operations, including opening/closing procedures, cash handling, and team coordination.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Trained and supervised baristas to maintain exceptional customer service standards.
  • Managed staff schedules and ensured shift coverage based on customer flow.
  • Resolved customer complaints quickly and professionally to maintain satisfaction.
  • Oversaw health, hygiene, and safety compliance in a fast-paced environment.
  • Monitored inventory and supply usage to prevent shortages and reduce waste.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Security Guard Supervisor

Vancouver Art Gallery
04.2024 - Current
  • Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
  • Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
  • Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
  • Enhanced security measures by implementing effective patrol strategies and surveillance techniques.

Sales and Marketing Representative

The Acquisition Group
05.2024 - 05.2025
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Developed customized sales presentations for key clients, resulting in increased business partnerships.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
  • Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
  • Delivered client-centric presentations for telecom and utility services.
  • Built and maintained long-term customer relationships through face-to-face interactions.

Concierge Manager

CMI Concierge and Security
08.2024 - 03.2025
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Greeted and assisted residents and guests with professionalism and courtesy.
  • Monitored access points and maintained building security protocols.
  • Conducted patrols and responded promptly to emergencies and incidents.
  • Provided concierge-level service, answering inquiries and assisting with visitor coordination.
  • Logged reports and documented daily activities accurately.

Store Manager & Accountant

M/s Koshesh Chandra J Patel Pesticides and Fertilizers
01.2019 - 02.2024
  • Delivered outstanding customer service by advising farmers on pesticide, fertilizer, and crop protection use.
  • Diagnosed crop and pest issues and recommended agronomic solutions.
  • Handled inventory control, purchase orders, and POS transactions.
  • Built and maintained strong relationships with rural clients and distributors.
  • Resolved customer complaints and processed after-sales claims.
  • Led local marketing efforts and mentored junior staff on product knowledge and customer care.
  • Multilingual: Fluent in Telugu, Hindi, and English.

Education

MBA -

University Canada West
Vancouver, None
06-2025

Bachelor of Commerce -

Badruka College of Commerce And Arts
Hyderabad, India
06-2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Customer service management
  • Complaint resolution
  • Sales and upselling
  • Client service
  • Professional appearance
  • Team collaboration and leadership

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Elementary
Telugu
Professional Working

Certification

  • Certified Web Developer


Timeline

Shift Leader

Café Artigiano
09.2024 - Current

Concierge Manager

CMI Concierge and Security
08.2024 - 03.2025

Sales and Marketing Representative

The Acquisition Group
05.2024 - 05.2025

Security Guard Supervisor

Vancouver Art Gallery
04.2024 - Current

Store Manager & Accountant

M/s Koshesh Chandra J Patel Pesticides and Fertilizers
01.2019 - 02.2024

MBA -

University Canada West

Bachelor of Commerce -

Badruka College of Commerce And Arts

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HARSH K PATEL