HARSHITA LAL
Toronto,Canada
Summary
Detail-oriented, organized, and meticulous employee who excels at meeting tight deadlines. Thrives in a fast-paced environment and is always ready to contribute to the company's success as an enthusiastic team player. Brings extensive experience and dynamic professionalism, along with exceptional communication and leadership abilities. Adapts seamlessly to high-pressure team settings, consistently delivering outstanding results.
Overview
12
12
years of professional experience
Work History
Sales Retail Coordinator
The Comfort Grid
12.2023 - 08.2024
- Trained new staff on customer service, cash handling, and product knowledge.
- Prepared weekly reports on sales figures, inventory levels, customer feedback and other metrics.
- Trained, managed and motivated employees to promote professional skill development.
- Ensured compliance with company policies and procedures related to the retail environment.
- Conducted regular performance reviews for all store personnel.
Sr. Customer Service Associate
Concentrix
06.2022 - 12.2022
- Utilized a variety of software applications to respond quickly to customer queries.
- Assisted customers with billing, troubleshooting and account issues.
- Assisted customers by answering questions, addressing concerns and providing current account information.
Sr. Customer Service Associate
First Source Solution Limited
01.2020 - 05.2021
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
- Performed basic troubleshooting on products to determine the best resolution.
Assistant Photographer and Cinematographer
Rajkumari Arts
06.2012 - 03.2017
- Assisted in pre-production planning and preparation of photographic shoots.
- Organized and maintained photography equipment, including cameras, lenses, tripods, lighting stands, props and backdrops.
- Captured high quality images according to the requirements of each shoot.
Education
B.A -
Maharaja Agrasen Himalayan Garhwal University
01.2022
HSC -
NIOS Board
01.2017
Diploma: Photography -
National institute of photography
01.2016
SSC -
Maharashtra Board
01.2011
Post-Degree Certificate - AWCCA
George Brown College
Toronto, ONSkills
- Creativity
- Client Relations
- Project Management
- Digital camera use
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Effective Communication
- Staff Training and Development
- Adaptability and Flexibility
- Customer Satisfaction
- Multi-tasking
- Communication Skills
- Creativity and Innovation
Timeline
Sales Retail Coordinator
The Comfort Grid
12.2023 - 08.2024
Sr. Customer Service Associate
Concentrix
06.2022 - 12.2022
Sr. Customer Service Associate
First Source Solution Limited
01.2020 - 05.2021
Assistant Photographer and Cinematographer
Rajkumari Arts
06.2012 - 03.2017
B.A -
Maharaja Agrasen Himalayan Garhwal University
HSC -
NIOS Board
Diploma: Photography -
National institute of photography
SSC -
Maharashtra Board
Post-Degree Certificate - AWCCA
George Brown College
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