Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Harshita Bhardwaj

Saint John,NB

Summary

Thorough Customer Retention Specialist with 4 years of experience working in banking and telecom industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.

Overview

4
4
years of professional experience

Work History

Loyalty Specialist SME

Virgin Plus Nordia
02.2022 - Current
  • Adhered to appropriate legal scripting when required.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Developed questionnaires and facilitated focus group discussions.
  • Tracked key performance indicators to measure success of campaigns.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.

Collections Agent

Scotiabank , Teleperformance
02.2021 - 07.2021
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Crew Trainer

McDonald's
10.2019 - 02.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

High School Diploma - Business Marketing

Seneca College of Applied Arts And Technology
North York, ON
12.2020

High School - Commerce

Kc Public School
India
04.2018

Skills

  • Customer Loyalty
  • Training Junior Team Members
  • Customer Service
  • Customer Service and Assistance
  • Customer Relationship Management
  • High-Volume Environments
  • Microsoft Word
  • Billing Inquiries

Additional Information

English

Hindi

Punjabi

Timeline

Loyalty Specialist SME

Virgin Plus Nordia
02.2022 - Current

Collections Agent

Scotiabank , Teleperformance
02.2021 - 07.2021

Crew Trainer

McDonald's
10.2019 - 02.2021

High School Diploma - Business Marketing

Seneca College of Applied Arts And Technology

High School - Commerce

Kc Public School

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Harshita Bhardwaj