Shilpa Punia
Brampton
Summary
Highly skilled Electronics and Communication Engineering graduate with a strong background in wireless network infrastructure and project management. Possess a Post Graduate Diploma from Conestoga College, with a comprehensive understanding of telecommunication, automation and control, instrumentation, programming, and testing. Proven ability to apply industry best practices and leverage technical expertise to drive successful outcomes in complex projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Loyalty Specialist
Xplore
09.2022 - Current
- As a retention specialist, my job is to work with customers, employees, and marketers to increase brand loyalty and revenue
- We build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty
- Retaining existing businesses by delighting customers and finding solutions to common pain points
- Increased customer satisfaction through personalized rewards.
Customer Service
Xplore
02.2022 - 09.2022
- Providing an excellent customer experience by responding to customer calls in a courageous, knowledgeable, and professional manner.
- Providing general account, billing, and technical support to customers
- Confirmed excellent customer service by quickly resolving customer concerns.
Senior Fraud Analyst
Quattro Global Services
11.2016 - 04.2018
- Performed duties by applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Analysed large amounts of data to find patterns of fraud and anomalies
Education
Post Graduate Diploma - Project Management
Conestoga College
Kitchener, Ontario04.2021
Post Graduate Diploma - Wireless Network Infrastructure
Conestoga College
Kitchener, Ontario08.2020
Bachelor of Technology - Electrics and Communication Engineering
Kurukshetra University
India04.2015
Skills
- C
- Embedded C
- MATLAB
- Cellular Networks
- Wi-Fi / Bluetooth/USB
- Windows/ LINUX/CCNA
- Wireless/ Communication
- Basic Electronics Debugs and Troubleshooting
- VLSI design/ Micro controllers/ PIC
- 8051
- CMOS
- Problem solving
- Customer loyalty
Certification
- Automation PLC and SCADA
- Certification of training in 'Embedded systems' from Cetpa InfoTech Pvt.Ltd
- Certification of training in 'Broadband' from B.S.N.L
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Loyalty Specialist
Xplore
09.2022 - Current
Customer Service
Xplore
02.2022 - 09.2022
Senior Fraud Analyst
Quattro Global Services
11.2016 - 04.2018
Post Graduate Diploma - Wireless Network Infrastructure
Conestoga College
Post Graduate Diploma - Project Management
Conestoga College
Bachelor of Technology - Electrics and Communication Engineering
Kurukshetra University
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