HARSHIL SHAH
London,ON
Summary
Internationally trained dentist with healthcare administration qualifications and leadership experience as a Supervisor in a food chain. Skilled in dental procedures, patient care, and treatment planning, complemented by adeptness in streamlining operations and enhancing patient experiences. Seeking to merge dental expertise with healthcare administration skills to drive organizational success and improve healthcare delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
My Roti Place
London, ON
09.2023 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Achieved a 5% reduction in labour costs through effective scheduling strategies while simultaneously increasing sales by 20%.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Dental Receptionist
Mavani's Dental Clinic
Ahmedabad, India
11.2020 - 12.2021
- Responded to incoming calls promptly, efficiently scheduled appointments, and confirmed patient visits with minimal wait times, leading to a significant 80% improvement in patient visit satisfaction as indicated by patient satisfaction surveys.
- Collected medical history data from an average of 15 patients weekly and provided guidance on medications, as well as post-operative complications and care.
- Performed administrative tasks such as filing documents, preparing reports, and ordering supplies.
- Assisted dentists during dental treatments and procedures as needed.
- Processed referrals to specialists when required by the dentist.
Dental Intern
Karnavati Scholl Of Dentistry
Ahmedabad, Gujarat
10.2020 - 10.2021
- Scheduled appointments, handled patient billing and ordered supplies.
- Utilized infection control protocols and routinely sterilized instruments.
- Ensured the safety of all patients undergoing dental X-rays during prognosis and treatment, implementing thorough safety protocols and procedures.
- Educated over 25 patients weekly on the importance of appropriate oral hygiene practices.
- Performed routine patient cleanings and other preventive procedures.
- Performed root canals, filled cavities and instructed patients on pain management to repair dental structures with minimal discomfort to patients.
COVID-19 Temperature Screener and Tester
Municipal Government
Ahmedabad, Gujarat
11.2020 - 02.2021
KarnavatiMavani'sRoti
- Checked on the patients’ vital measures daily who suffered from Covid-19 and were home isolated.
- Educated 40-50 patients daily about the safety measurements for Covid-19 and provided them with needful medicines.
Education
License Certificate - HARP Certified Dental Radiography
George Brown College
Toronto, ON02-2024
Postgraduate Diploma - Health Care Administration
St. Lawrence College
Kingston, ON04.2023
Bachelor of Dental Surgery - Dentist
Karnavati School Of Dentistry
Ahmedabad, Gujarat10.2021
Skills
- Proficient with MS Office Suite: Word, Excel, PowerPoint
- Fluent in English
- Front Office Operations
- Schedule Management
- Quality Assurance
- Verbal and Written Communication
- Multitasking and Time Management
- Customer Service
Certification
- HARP Approved Dental Radiography, George Brown College - 2024
- Certified in Standard First Aid & CPR/AED level C, Canadian Red Cross - 2022
- Health Equity Impact Assessment, Public Health Ontario - 2022
- Leadership Foundations, LinkedIn - 2022
- Project Management Foundations, LinkedIn - 2022
- The Data Science of Healthcare, Medicine, and Public Health, LinkedIn - 2022
NDEB Candidate
- Currently enrolled in The National Dental Examining Board of Canada, also known as the NDEB, Equivalency Process.
References
References available upon request.
Timeline
Supervisor
My Roti Place
09.2023 - Current
Dental Receptionist
Mavani's Dental Clinic
11.2020 - 12.2021
COVID-19 Temperature Screener and Tester
Municipal Government
11.2020 - 02.2021
Dental Intern
Karnavati Scholl Of Dentistry
10.2020 - 10.2021
License Certificate - HARP Certified Dental Radiography
George Brown College
Postgraduate Diploma - Health Care Administration
St. Lawrence College
Bachelor of Dental Surgery - Dentist
Karnavati School Of Dentistry
- HARP Approved Dental Radiography, George Brown College - 2024
- Certified in Standard First Aid & CPR/AED level C, Canadian Red Cross - 2022
- Health Equity Impact Assessment, Public Health Ontario - 2022
- Leadership Foundations, LinkedIn - 2022
- Project Management Foundations, LinkedIn - 2022
- The Data Science of Healthcare, Medicine, and Public Health, LinkedIn - 2022
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