Rudraksha Ravindra Surve
Toronto,Canada
Summary
Detail-oriented and customer-focused professional with experience in insurance claims processing, customer service, and financial operations. Proven ability to assess claims, ensure compliance with policies, and provide exceptional client support. Strong analytical and problem-solving skills with the ability to work efficiently in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
TIM HORTONS
Toronto, Canada
05.2022 - Current
- Delivered exceptional customer experiences by greeting guests warmly, addressing inquiries, and ensuring prompt, friendly service at the front counter and drive thru
- Proactively resolved customer concerns and complaints with professionalism, fostering satisfaction and repeat patronage
- Led the front-office team during peak hours, ensuring smooth operations and consistent service standards
- Supported promotional campaigns by engaging with customers, explaining offers, and encouraging participation
Customer Service Consultant
MAX LIFE INSURANCE
Mumbai, India
07.2021 - 02.2022
- Processed and assessed insurance claims, ensuring accuracy, completeness, and compliance with company policies
- Handled inquiries from clients via phone and email, resolving concerns and providing policy-related information
- Collaborated with internal teams and underwriting departments to investigate complex cases and determine eligibility
- Maintained detailed records and documentation to support claims adjudication and decision-making
- Delivered exceptional customer service, ensuring policyholders understand their coverage and benefits
Education
Project Management Course -
Humber College
Toronto, Ontario, Canada12.2024
Financial planning course -
George Brown College
Toronto, Ontario, Canada12.2023
Bachelor of commerce - Banking and Insurance
V.G. Vaze College of arts, commerce and science
Mumbai, Maharashtra, India04.2021
Skills
- Analytical skills
- Strong written and verbal communication skills
- Data Analysis
- Detail-oriented
- Problem-solving
- Quick learner
- Time Management
- Leadership potential
- Attention to Details
- Creative thinking
- Brainstorming abilities
- Collaborative team player
- Proficient in MS Office Suite (Word, Excel, PowerPoint)
- Team leadership
- Decision-making
Websites
Certification
- Employability Skills and Training, Techno Serve Organization, Mumbai, India
- Banking Fundamentals, Welingkar Institute, India
- LLQP License, Currently Pursuing
Timeline
Supervisor
TIM HORTONS
05.2022 - Current
Customer Service Consultant
MAX LIFE INSURANCE
07.2021 - 02.2022
Project Management Course -
Humber College
Financial planning course -
George Brown College
Bachelor of commerce - Banking and Insurance
V.G. Vaze College of arts, commerce and science
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