Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

HARSHDEEP SINGH

Brampton,Ontario

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Bell Canada
10.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Managed high levels of call flow and responded to technical support needs.

Financial Assistant

Tabangi Motors
03.2022 - 09.2022
  • Reconciled statements and accounts and resolved variances.
  • Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
  • Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
  • Explained and documented types of services to be provided for clients, and responsibilities to be taken by personal financial advisor.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Increased dealership revenue with effective sales strategies tailored to individual client needs.
  • Supported the finance team by processing invoices and expense claims promptly and accurately.

Education

Business Supply Chains And Operations - Business

Centennial College
Toronto, Ontario
02.2022

Skills

  • SAP
  • Payment methods
  • Information Technology
  • Project Management
  • Outlook
  • Share points
  • MS Office
  • Procurement Management
  • Promotional support
  • Guest and client relation
  • Communication
  • Operation Management
  • Time management
  • Customer service expert
  • Call Center Operations
  • Issue Troubleshooting
  • Network diagnostics
  • Customer Success Management
  • Technical issues analysis
  • Security Protocols
  • Remote Technical Support
  • Active Listening
  • Problem-Solving
  • Interpersonal Skills
  • System Maintenance
  • Call Management
  • Incoming Call Management
  • Online Chat Support
  • Tracking and Documentation
  • Service Desk Team Management
  • Network Certification
  • Error Detection
  • Workforce Planning
  • VoIP Installation
  • Microsoft Certification
  • Multitasking Abilities

Certification

  • CLTD (Certified in logistics Transportation and Distribution)
  • CSCP (Certified Supply chain Professional)


  • Be cyber Savvy
  • PPE (personal protective equipment)
  • AED, First aid, CPR.

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Technical Support Representative

Bell Canada
10.2022 - Current

Financial Assistant

Tabangi Motors
03.2022 - 09.2022

Business Supply Chains And Operations - Business

Centennial College

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HARSHDEEP SINGH