HARSHDEEP SINGH
Brampton,Ontario
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Bell Canada
1 Alexander G Bell, Tower A, 3rd Floor Verdun, QC
10.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Managed high levels of call flow and responded to technical support needs.
Financial Assistant
Tabangi Motors
5926 Shawson Dr, Mississauga
03.2022 - 09.2022
- Reconciled statements and accounts and resolved variances.
- Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
- Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Explained and documented types of services to be provided for clients, and responsibilities to be taken by personal financial advisor.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
Education
Business Supply Chains And Operations - Business
Centennial College
Toronto, Ontario02.2022
Skills
- SAP
- Payment methods
- Information Technology
- Project Management
- Outlook
- Share points
- MS Office
- Procurement Management
- Promotional support
- Guest and client relation
- Communication
- Operation Management
- Time management
- Customer service expert
- Call Center Operations
- Issue Troubleshooting
- Network diagnostics
- Customer Success Management
- Technical issues analysis
- Security Protocols
- Remote Technical Support
- Active Listening
- Problem-Solving
- Interpersonal Skills
- System Maintenance
- Call Management
- Incoming Call Management
- Online Chat Support
- Tracking and Documentation
- Service Desk Team Management
- Network Certification
- Error Detection
- Workforce Planning
- VoIP Installation
- Microsoft Certification
- Multitasking Abilities
Certification
- CLTD (Certified in logistics Transportation and Distribution)
- CSCP (Certified Supply chain Professional)
- Be cyber Savvy
- PPE (personal protective equipment)
- AED, First aid, CPR.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Technical Support Representative
Bell Canada
10.2022 - Current
Financial Assistant
Tabangi Motors
03.2022 - 09.2022
Business Supply Chains And Operations - Business
Centennial College