Tushar Bhalla
Kitchener,ON
Summary
Possessing a proven 2-year track record in results-driven customer service, excellence in handling transactions, supporting walk-in customers, and enhancing the overall customer experience. Proficiency in operational tasks, inventory management, and compliance is coupled with a collaborative team-player approach, understanding legal frameworks and ethical standards. Maintaining a goal-oriented mindset, I actively engage with stakeholders to drive sustainable growth and achieve strategic objectives. Demonstrating a consistent commitment to stakeholder engagement and relationship management, fostering positive collaborations that contribute to overall project success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Transcom Worldwide Inc
07.2023 - Current
- Provide timely and accurate technical assistance to customers via various communication channels such as phone, email, chat, or remote support tools
- Skillfully addressed and resolved customer issues with efficiency, exemplifying a solution-oriented approach to challenges in a customer-facing role.
- Exhibited excellent communication skills, both written and verbal, to convey complex ideas and information effectively.
- Ensured a customer satisfaction rate of more than 85% along with achieving all other performance targets.
Host / Supervisor
Tim Hortons
10.2021 - 06.2023
- Played a pivotal role in the development and enhancement of service provided, contributing to increased customer satisfaction.
- Facilitated seamless transactions for customers, demonstrating expertise in handling various forms of payment, including cash and alternative methods, with a focus on professionalism and efficiency.
- Proficiently led the team to achieve daily tasks and objectives by utilizing strong interpersonal and effective communication skills in a professional capacity.
- Maintained compliance with health regulatory standards, ensuring adherence to industry guidelines and ethical practices.
CAP3 Associate
Walmart
08.2021 - 10.2021
- Tasked with maintaining efficiency in back-end operations and ensuring a smooth customer experience in a fast-paced environment
- Monitored company inventory to optimize stock levels and databases
- Improved back-end efficiency, contributing to a seamless customer experience and garnering recognition for dedication and productivity.
Education
Post-Graduate Diploma - Strategic Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2022
Post-Graduate Diploma - Marketing Management
Arya College
Ludhiana05.2020
Bachelor of Commerce -
Goswami Ganesh Dutta Sanatan Dharma College
Chandigarh05.2019
Skills
- SAP
- ERP Systems
- Troubleshooting and Assistance
- MS Office Proficiency
- Organizational Skills
- Resolve Technical Problems
- Staff Management
- Customer Relationship Management
- Customer Service Expertise
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Investment Fund In Canada(IFIC)
Timeline
Technical Support Representative
Transcom Worldwide Inc
07.2023 - Current
Host / Supervisor
Tim Hortons
10.2021 - 06.2023
CAP3 Associate
Walmart
08.2021 - 10.2021
Post-Graduate Diploma - Strategic Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Post-Graduate Diploma - Marketing Management
Arya College
Bachelor of Commerce -
Goswami Ganesh Dutta Sanatan Dharma College
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