Harshdeep Kaur
Edmonton,Alberta
Summary
Dynamic Assistant Manager with proven expertise in customer service and team leadership at 7 Eleven Store. Enhanced customer satisfaction by promptly resolving complaints and improved cash handling accuracy, reducing discrepancies. Recognized for fostering a positive work environment and implementing efficient workflows that boosted team productivity.
Overview
3
3
years of professional experience
Work History
Assistant Manager
7 Eleven Store
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervisor
A&W
12.2022 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
BBA - Management
Northern Alberta Institute of Technology
Edmonton, None08-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor
A&W
12.2022 - 08.2023
Assistant Manager
7 Eleven Store
06.2022 - Current
BBA - Management
Northern Alberta Institute of Technology
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