Harshal Hemant Rathod
Oshawa,ON
Summary
As an accomplished and customer-focused professional with over 2 years of expertise in Customer Service, Quick Service Restaurants, and Retail, I am eager to bring my exceptional service skills to a dynamic role in the banking industry. My track record demonstrates a commitment to resolving concerns, enhancing customer satisfaction, and collaborating effectively with teams. I possess a strong foundation in project management, adaptability to rapid changes, and a dedication to achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Care Advisor
Concentrix
02.2023 - 04.2023
- Responded promptly and competently to customer needs, resolving concerns effectively.
- Provided expert guidance to clients regarding account services, statements, and balances.
- Proactively addressed rapid changes and evolving customer requirements.
- Developed and maintained databases to handle customer data efficiently.
Manager
McCoy's Burgers Inc
06.2021 - 01.2023
- Supervised and scheduled shifts to ensure optimal employee availability.
- Monitored restaurant budget and inventory logs, optimizing operational efficiency.
- Mentored and coached staff to excel in a fast-paced environment.
- Cross-trained existing employees to maximize team agility and performance.
Sales Executive
NICE CERAMICA
06.2019 - 05.2020
- Maintained a neat and attractive sales environment, actively engaging with customers.
- Maximized sales opportunities, increasing customer retention rates.
- Responded promptly to customer inquiries through various channels.
- Exceeded sales goals by aligning strategies with market trends and identifying new business opportunities.
Education
Post-graduate certificate - Project Management
Durham College
Oshawa, ON04.2022
Post-graduate certificate - International Business Management
Durham College
Oshawa, ON04.2021
Bachelor's degree - Banking and Insurance
Thakur College
Mumbai, India06.2019
Skills
- Customer Service
- Team Management
- Problem-Solving
- Multitasking
- Project Management
- Adaptability
- Time Management
- Microsoft Office
- Account Management
- Sales Management
Timeline
Customer Care Advisor
Concentrix
02.2023 - 04.2023
Manager
McCoy's Burgers Inc
06.2021 - 01.2023
Sales Executive
NICE CERAMICA
06.2019 - 05.2020
Post-graduate certificate - Project Management
Durham College
Post-graduate certificate - International Business Management
Durham College
Bachelor's degree - Banking and Insurance
Thakur College
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