Justin MacWilliams
Halifax,NS
Summary
Customer Service Professional who brings 8+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
8
8
years of professional experience
Work History
Customer Care Advisor
Scotiabank
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Sales Advisor
Sport Chek
10.2018 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions, and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
Web Support Analyst
TD Insurance
04.2022 - 09.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Troubleshot issues with TD MyAdvantage and TD MyInsurance applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Rogers Wireless
11.2016 - 02.2018
- Provided Live Chat support for 2-4 customers simultaneously to mitigate wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Diploma - Business Administration
Nova Scotia Community College
Dartmouth, NS06.2022
Skills
- Customer Implementation Support
- Customer Relations
- Customer Queries
- Customer Service
- Customer Information Databases
- Conflict Mediation
- Technical Support and Assistance
- High-Volume Environments
- Problem Resolution
- Customer Relationship Management
- Microsoft Office
- Online Chat
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Care Advisor
Scotiabank
02.2023 - Current
Web Support Analyst
TD Insurance
04.2022 - 09.2023
Sales Advisor
Sport Chek
10.2018 - Current
Customer Service Representative
Rogers Wireless
11.2016 - 02.2018
Diploma - Business Administration
Nova Scotia Community College
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