Harshal Hemant Rathod
Halifax,NS
Summary
Dedicated Customer Service professional with over 3 years of experience in delivering exceptional service in diverse work environments. Known for effectively resolving customer concerns, enhancing satisfaction, and fostering team collaboration. Strong problem-solving abilities, adaptability, and a commitment to achieving organizational goals. Possess excellent communication skills and a proactive approach to learning new technologies.
Overview
4
4
years of professional experience
Work History
Customer Care Advisor
Concentrix
02.2023 - 04.2023
- Responded promptly to customer needs, resolving concerns effectively.
- Proactively addressed rapid changes and evolving customer requirements.
- Developed and maintained databases to handle customer data efficiently.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication for improved efficiency, leading to higher customer retention rates.
Manager/Cook
McCoy's Burgers Inc
06.2021 - 01.2023
- Supervised and scheduled shifts to ensure optimal employee availability.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality fast food items.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Monitored restaurant budget and inventory logs, optimizing operational efficiency.
- Mentored and coached staff to excel in a fast-paced environment.
- Cross-trained existing employees to maximize team agility and performance.
Sales Executive
NICE CERAMICA
06.2019 - 05.2020
- Maintained a neat and attractive sales environment, actively engaging with customers.
- Maximized sales opportunities, increasing customer retention rates.
- Responded promptly to customer inquiries through various channels.
- Exceeded sales goals by aligning strategies with market trends and identifying new business opportunities.
Education
Post-graduate certificate - Project Management
Durham College
04.2022
Post-graduate certificate - International Business Management
Durham College
04.2021
Bachelor's degree - Banking and Insurance
Thakur College
06.2019
Skills
- Customer Service
- Technical Support
- Problem-Solving
- Efficient Multitasking
- Adaptability
- Effective Communication (written and verbal)
- Familiarity with iOS and macOS
- Time Management
- Patience and Empathy
- Decision-Support Tools Usage
- Customer Inquiry Resolution
- Team Collaboration
Additional Information
- Available to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday, with schedule changes every 3 months based on performance.
- Eager to learn new technologies and possess strong problem-solving skills.
- Patience in working with customers and an instinct for multitasking and flexibility.
Timeline
Customer Care Advisor
Concentrix
02.2023 - 04.2023
Manager/Cook
McCoy's Burgers Inc
06.2021 - 01.2023
Sales Executive
NICE CERAMICA
06.2019 - 05.2020
Post-graduate certificate - Project Management
Durham College
Post-graduate certificate - International Business Management
Durham College
Bachelor's degree - Banking and Insurance
Thakur College
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