Harsh Yadav
Oshawa,ON
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
Work History
Security Officer
GardaWorld Security
05.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Crew Member Team Leader
McDonald's
05.2022 - 03.2023
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Reduced employee turnover rate by creating a supportive work culture and providing opportunities for growth and development.
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 03.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and served cold sandwiches based on customer preferences.
- Assisted customers in choosing menu items by providing food complementing information.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Customer Service Cashier
PETRO CANADA
10.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Niagara College
Welland, ON04.2023
Project Management - Project Management
Georgian College of Applied Arts And Technology
Barrie, ON04.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Opening and closing procedures
- Handling Customer Complaints
- Relationship Building
- Team Development
- Delegating Work
- Mentoring and Coaching
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Security Officer
GardaWorld Security
05.2022 - Current
Crew Member Team Leader
McDonald's
05.2022 - 03.2023
Customer Service Cashier
PETRO CANADA
10.2021 - 02.2022
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 03.2022
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Niagara College
Project Management - Project Management
Georgian College of Applied Arts And Technology
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