Harsh Patel
Markham,Canada
Summary
Motivated and customer-focused professional with proven expertise in sales, customer service, and community engagement. Recognized by employers and customers for excellent communication skills, leadership abilities, and a strong work ethic. Demonstrates exceptional problem-solving and organizational skills, with a passion for technology, mentorship, and community development. Excels in fast-paced environments, adapting efficiently to customer needs while maintaining high standards of service and integrity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Techhub Canada - Customer Service Associate and Sa
Ishan Ullah
18 King St E Suite #1400 Toronto, ON M5C 1C4
02.2024 - 06.2024
- Connected with and assisted various customers by understanding their needs and creating specific solutions, thereby fostering an easy and memorable experience for customers
- Managed transactions accurately using the POS system, adhering strictly to cash handling and loss prevention standards.
- Worked closely with co-workers to ensure safety and cleanliness standards in line with company and industry standards
- Actively handled, analyzed, and monitored over 60 different client accounts to ensure timely follow-ups and prioritize customer satisfaction
- Adapted efficiently to customers' needs and requests, utilizing problem-solving skills to provide personalized and timely support
- Proactively communicated with supervisors regarding updates, customer concerns, and customer feedback, ensuring customer satisfaction and trust
- Fostered positive customer relationships through actively listening and timely service, retaining over 55 of 60 clients managed
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Communicated complex product details to customers in a comprehensible manner, allowing them to make informed decisions
Campaign Volounteer
Ali Chatha YRDSB Trustee
Markham Ward 5 & 7
08.2022 - 10.2022
- Traveled with the campaign team to help organize support at different locations.
- Prepared materials and signage for distribution to the local area.
- Built positive community relationships by engaging in direct, friendly interactions while distributing flyers, while clearly communicating the goals and values of the campaign
- Provided personalized assistance to community members interested in learning more, creating a welcoming and approachable presence for the campaign.
- Fostered a positive public image by consistently upholding high standards of service and communication, building trust within the community.
Education
Markham District High School -
Markham District High School
Markham, ON06.2025
Skills
- Customer service
- Problem resolution
Ability to work under pressure
- Team collaboration
Effective Time Management
Analytical thinking
Integrity
Product knowledge
Languages
English
Native or Bilingual
Gujarati
Full Professional
Certification
- Standard First Aid/CPR - C with AED [YRDSB ] [May 5th, 2023
Timeline
Techhub Canada - Customer Service Associate and Sa
Ishan Ullah
02.2024 - 06.2024
Campaign Volounteer
Ali Chatha YRDSB Trustee
08.2022 - 10.2022
Markham District High School -
Markham District High School