Harsh Dhiman
Lower Sackville,NS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Cashier
Shoppers Drug Mart
Bedford, NS
10.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Warehouse Associate
Amazon
Richmond, British Columbia
07.2022 - 07.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Packed goods for shipment in accordance with customer instructions.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Uniformed Security Officer
Blackbird security
Richmond, British Columbia
10.2022 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Arts - Psychology
Alexander College
Vancouver, BC04-2024
Skills
- Consultative Sales
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Product Knowledge
- Call Management
- Data Entry
Timeline
Cashier
Shoppers Drug Mart
10.2024 - Current
Uniformed Security Officer
Blackbird security
10.2022 - 10.2023
Warehouse Associate
Amazon
07.2022 - 07.2024
Associate of Arts - Psychology
Alexander College