DEVANSH Devansh
BRAMPTON,ON
Summary
Proven problem-solver and skilled in consultative sales, I boosted customer satisfaction at Canadian Tire by implementing forward-thinking strategies. I expertise in account updating and complaint resolution, combined with a knack for maintaining high accuracy in transactions, underscores my ability to meet and exceed employer expectations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Cashier
Shoppers Drug Mart
04.2023 - 05.2024
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Canadian Tire
05.2024 - 07.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Canadore Stanford College
Brampton, ONSkills
- Appointment Scheduling
- Product Knowledge
- Account updating
- Consultative Sales
- Information Security
- Complaint resolution
- Call Management
- Problem-solving abilities
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Canadian Tire
05.2024 - 07.2024
Cashier
Shoppers Drug Mart
04.2023 - 05.2024
High School Diploma -
Canadore Stanford College
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