Harry Yee
Vancouver
Summary
Dynamic professional with expertise in customer engagement and operational efficiency, honed at CIBC Card Services. Leveraged problem-solving skills and computer proficiency to boost sales and enhance team performance. Proven track record in training and collaboration, driving a 20% increase in client satisfaction. Adept at fostering workplace safety and effective communication.
Customer-focused Service Representative with more than 10 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Postal Clerk
Canada Post
08.2010 - Current
- Processed incoming and outgoing mail using postal software systems efficiently.
- Sorted and organized mail according to established procedures for timely distribution.
- Maintained cleanliness and organization of postal work areas throughout shifts.
- Assisted in training new clerks on operational procedures, improving team performance and service quality.
- Demonstrated adaptability by cross-training in multiple postal support functions to ensure seamless operations during staff absences or peak periods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Call Center Sales Representative
CIBC Card Services
03.1999 - 08.2008
- Developed rapport with customers, enhancing overall satisfaction and loyalty.
- Utilized CRM systems to manage client interactions and track sales opportunities effectively.
- Executed targeted sales strategies, resulting in increased product uptake among existing clients.
- Provided training and mentorship to new team members, fostering a collaborative environment.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery standards.
- Utilized sales techniques to build customer interest and close sales.
Education
Associate's Degree - Banking And Finance
Simon Fraser University
Vancouver05-1997
High School Diploma -
Sir Charles Tupper Secondary
Vancouver, BC06-1987
Skills
- Workplace safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Team collaboration
Languages
Chinese (Cantonese)
Limited Working
Certification
- Level 1First Aid, St. Johns - 2 years
- Licensed Class 5 Drivers license - 30 years
Timeline
Postal Clerk
Canada Post
08.2010 - Current
Call Center Sales Representative
CIBC Card Services
03.1999 - 08.2008
Associate's Degree - Banking And Finance
Simon Fraser University
High School Diploma -
Sir Charles Tupper Secondary