Harry Qiao
Summary
Proficient in customer service, sales support, and marketing coordination, emphasizing client satisfaction. Proven track record in building customer relationships, assessing needs, and delivering tailored service solutions. Expertise in organization, accuracy, and leveraging digital tools for efficient transaction management.
Overview
3
3
years of professional experience
Work History
Sales & leasing consultant
Airport Mazda of Toronto
Etobicoke, Ontario
06.2026 - Current
- Achieved 15 vehicle sales in first month, ranking 2nd among all sales consultants.
- Advised customers on financing and leasing options, enhancing their understanding of new and pre-owned Mazda vehicles.
- Conducted vehicle demonstrations and test drives, highlighting Mazda safety technology and performance features.
- Built and maintained strong customer relationships through professional follow-up and exceptional service.
- Collaborated with finance and delivery teams to ensure seamless purchasing experiences.
- Developed extensive product knowledge and sales expertise, directly supporting dealership sales goals.
Marketing Coordinator
Ottapro Education Corp.
Kingston, Canada
08.2024 - 07.2025
- Executed targeted market research to support sales initiatives and identify promotional opportunities.
- Coordinated on-campus events and information sessions to enhance client experience and engagement.
- Functioned as the primary contact for prospective students and clients, providing accurate program information in response to inquiries.
- Facilitated clear communication of program details to prospective students and clients.
- Conducted needs assessments to identify client goals and recommend suitable services.
- Maintained detailed records of client interactions and outreach outcomes for operational tracking.
Team Lead
Gong Cha Kingston
Kingston, Canada
07.2023 - 07.2025
- Led team by managing scheduling and resolving issues, fostering a positive work environment.
- Delivered outstanding customer service while efficiently managing daily transactions, enhancing customer satisfaction.
- Prepared beverages while ensuring product quality and supporting team performance through effective training and collaboration.
- Certified in Smart Serve and Food Safety; ensured compliance with health and safety regulations.
Education
Bachelor of Science (Honours specialization) - Biology and Mathematics
Queen’s University
Kingston, ON08-2025
Skills
- Event coordination
- Client relationship management
- Data analysis
- Digital tool proficiency
- Office software proficiency
- Organizational skills
- Risk management awareness
- Team leadership
- Customer support
- Bilingual (English&Chinese)
- Customer relationship management
- B2B and B2C sales
- Product promotions
- Analytical skills
Affiliations
Athabasca University – Summer Coursework | Analytical & Reporting Projects. | Summer 2025
• Analyzed large datasets with a strong focus on accuracy, validation, and documentation to ensure data integrity.
• Organized complex information into clear, structured reports to support decision-making and presentations.
• Followed defined processes and quality checks while managing multiple tasks under deadlines.
• Collaborated with team members to resolve issues, escalate findings when required, and deliver consistent outcomes
• Analyzed large datasets with a strong focus on accuracy, validation, and documentation to ensure data integrity.
• Organized complex information into clear, structured reports to support decision-making and presentations.
• Followed defined processes and quality checks while managing multiple tasks under deadlines.
• Collaborated with team members to resolve issues, escalate findings when required, and deliver consistent outcomes
Timeline
Sales & leasing consultant
Airport Mazda of Toronto
06.2026 - Current
Marketing Coordinator
Ottapro Education Corp.
08.2024 - 07.2025
Team Lead
Gong Cha Kingston
07.2023 - 07.2025
Bachelor of Science (Honours specialization) - Biology and Mathematics
Queen’s University