Harry Mohinani
Calgary,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Travel Center General Manager
Flyingj
03.2014 - 02.2024
- Introduced new products and services based on customer feedback, continually improving upon existing offerings of travel center was award best brand enhancing store YTD beating company target 12%
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality. Had impressive team member team engagement results of 9.85%
- Resolved escalated customer complaints professionally and promptly, minimizing negative impact on overall customer satisfaction rates.
- Interacted well with customers to build connections and nurture relationships.
- Fostered positive, inclusive work environment that supported employee satisfaction and ultimately contributed to low turnover rates by 85%
- Introduced new products and services based on customer feedback, continually improving upon existing offerings of travel center.
- Developed strong relationships with customers, fostering brand loyalty through exceptional service experiences.
- Evaluated employee performance regularly to identify areas for improvement or commendation as appropriate given individual circumstances.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative marketing strategies to increase brand awareness and drive foot traffic to travel center YTD 2023 increased by 15%
- Increased store profitability through effective inventory management and strategic pricing decisions.
- Oversaw daily financial transactions, ensuring accurate accounting records and strict adherence to company policies.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms and analysis PL to maximize food profitability and maintaining Food Cost variance down to 10%
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Analyzed sales data to identify trends and capitalize on business opportunities, ultimately boosting overall revenue.
Food and Beverage Manager
Jumeirah
08.1997 - 12.2013
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Implemented new drink policies, reducing over-pouring by 9%.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Education
Some College (No Degree) - Frist Aid And CPR
St John
Calgary, ABSome College (No Degree) - Food Safety And Quality Assurance
Alberta Health
Calgary, ABWSET Level 3 Sommelier - Advanced Wine And Beverage Business Management
WSET
UK01-2019
Bachelor of Science - Hospitality Management
Hotel School
Colombo06-1986
Skills
- Administrative Management
- Teamwork and Collaboration
- Cost analysis and savings
- Inventory Control
- Schedule Management
- Customer Service Management
- P&L Management
- Performance Evaluation and Monitoring
- Hiring and Onboarding
- KPI Tracking
- Employee Relations
- Team Leadership
Languages
English
Full Professional
Timeline
Travel Center General Manager
Flyingj
03.2014 - 02.2024
Food and Beverage Manager
Jumeirah
08.1997 - 12.2013
Some College (No Degree) - Frist Aid And CPR
St John
Some College (No Degree) - Food Safety And Quality Assurance
Alberta Health
WSET Level 3 Sommelier - Advanced Wine And Beverage Business Management
WSET
Bachelor of Science - Hospitality Management
Hotel School
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