Eric Quintero
Clovis
Summary
Results-oriented operations manager with expertise in team leadership and process improvement. Proven ability to enhance customer service and operational efficiency through effective inventory management and employee training. Focused on achieving targets and fostering positive work environments while driving success through strategic partnerships and continuous improvement.
Overview
19
19
years of professional experience
Work History
Travel Center General Manager
Pilot Flying J Travel Center
St. George
05.2025 - Current
- Managed daily operations of the travel center, ensuring compliance with all applicable laws and regulations.
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Managed team scheduling to optimize staff coverage and productivity.
- Implemented inventory control procedures to maintain stock levels and reduce waste.
- Coordinated vendor relationships to ensure supply of quality products at competitive prices.
- Conducted regular safety inspections to maintain compliance with regulations.
- Investigated process improvement opportunities to streamline operations and enhance client satisfaction.
- Supervised a team of 50+ employees, providing guidance, coaching, and training.
- Implemented cost-saving measures to maintain quality standards while reducing facility expenses.
- Provided leadership support during special projects related to expansion or renovation initiatives.
Store Manager
Starbucks Coffee Company
Fresno
04.2024 - 04.2025
- Maintain safe handling and storage of food and beverages
- Maintain effective inventory of food and beverages to maximize sales and profitability
- Ensure the utmost highest levels of customer service
- Soliciting feedback from customers to improve experience
- Enhanced retail space presentation and pricing strategy to maximize sales
- Recruited, hired, and scheduled staff to meet operational needs
- Controlled labor expenses based on business demands and trends.
- Train and develop supervisor team for next level leadership
- Collaborated with corporate teams to align store goals with company initiatives and improve overall performance
- Maintain the cleaning and operating cleaning procedures for kitchen equipment
- Ensured possession of valid food handler card for restaurant management.
Store Manager
CVS Health
Las Vegas
11.2017 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining clean, safe environment for customers and approximately 50 employees.
- Executed business strategies that targeted new markets and contributed to revenue growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Created innovative visual merchandising displays and store layouts to enhance sales performance.
- Built connections with customers to enhance loyalty and strengthen relationships.
- Maintained open communication with corporate to share pertinent information about store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Walgreens
Fresno
05.2015 - 09.2017
- Surpassed established store targets through effective sales strategies.
- Drove operational excellence through team member engagement and development
- Motivated team members, resulting in improved business outcomes
- Cultivated high-performance culture, enhancing employee morale
- Controlled shrink and cash handling/reports to improve profitability
- Controlled payroll strictly to enhance profitability
- Utilized store sales reports to maintain adequate staffing levels.
- Implemented company initiatives, facilitating swift team adaptation to changes
- Leveraged interpersonal communication skills to build cross-functional relationships
- Maintained pharmacy quality assurance to provide a safe patient experience.
- Supported pharmacy to help ensure patients were adherent to their therapy to deliver greater disease outcomes
- Coached, trained, and disciplined team members for poor performance/misconduct.
- Controlled inventory levels for pharmacy and front end
Assistant Manager
Walgreens
Fresno
09.2010 - 04.2015
- Opened new store location; recruited and trained staff to ensure operational readiness
- Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts
- Trained staff to deliver outstanding customer service
- Resolved sales staff communication issues through constructive feedback and guidance, improving team collaboration.
- Reorganized sales floor layout to enhance customer experience and meet company demands
- Completed weekly schedules according to payroll policies
- Completed a series of training sessions to advance from Assistant Manager to Store Manager
Manager Inventory- SIMS Coordinator
Walgreens
Fresno
05.2009 - 09.2010
- Mitigated store losses through vigilant monitoring and adherence to protocols
- Compiled and analyzed weekly sales reports to evaluate product performance
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
- Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales
- Resolved customer complaints related to store and product issues, enhancing customer satisfaction
- Assisted customers at the cash register and provided product information
- Restocked shelves with merchandise to ensure product availability
Customer Service/Cashier
Walgreens
Fresno
04.2007 - 05.2009
- Processed merchandise returns and exchanges
- Replenished merchandise shelves with items from the stockroom
- Organized the store by returning all merchandise to its proper place
- Stocked and rotated inventory regularly
- Sought opportunities to upsell and add on additional merchandise, enhancing customer experience and increasing sales potential
- Recommended and located merchandise tailored to customer needs and desires, improving satisfaction and loyalty
- Assisted customers in locating out-of-stock items, ensuring a positive shopping experience and fostering repeat business
Education
Bachelor of Science - Business administration and human rescources
University of Phoenix
Tempe, AZ12-2026
Associate of Arts - Social science
Reedley College
Reedley, CA12.2011
High school diploma -
Clovis High School
Clovis, CA06.2005
Skills
- Inventory management
- Retail management
- Sales tracking
- Supply chain management
- P&L management
- KPI analysis
- Process improvement
- Project management
- Quality assurance
- Facility inspection
- Equipment management
- Schedule management
- Team leadership
- Employee training
- Change leadership
- Customer service
- Strategic partnerships
- Continuous improvement
- Health compliance
- Retail management
- Health compliance
Volunteer Experience
- Pharmacy Technician Certification Board, Member
- Opportunity Village, Volunteer
Languages
English
Full Professional
Timeline
Travel Center General Manager
Pilot Flying J Travel Center
05.2025 - Current
Store Manager
Starbucks Coffee Company
04.2024 - 04.2025
Store Manager
CVS Health
11.2017 - 03.2024
Store Manager
Walgreens
05.2015 - 09.2017
Assistant Manager
Walgreens
09.2010 - 04.2015
Manager Inventory- SIMS Coordinator
Walgreens
05.2009 - 09.2010
Customer Service/Cashier
Walgreens
04.2007 - 05.2009
Bachelor of Science - Business administration and human rescources
University of Phoenix
Associate of Arts - Social science
Reedley College
High school diploma -
Clovis High School