Harry Mohinani
Calgary,AB
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Adhering to food, health and safety standards.
Overview
27
27
years of professional experience
Work History
Travel Center General Manager
Flyingj
Calgary, AB
03.2014 - 02.2024
- Responsible for developing and implementing strategies to maximize profit and customer satisfaction.
- Managed daily operations of the travel center, ensuring compliance with all applicable laws and regulations.
- Supervised a team of 30 employees, providing guidance, coaching, and training as needed.
- Conducted weekly meetings with team to review performance goals, objectives, and operational procedures.
- Implemented cost-saving measures throughout the facility to reduce expenses while maintaining quality standards.
- Handled customer inquiries promptly and professionally, resolving any complaints or issues quickly.
- Planned employee schedules to ensure appropriate staffing levels during peak hours of operation.
- Performed monthly safety inspections of the facility to identify potential hazards or risks.
- Maintained records related to personnel, payroll, finances, inventories., according to company guidelines.
- Recruited new team members as needed by posting job online job boards.
- Collaborated with other departments within the organization such as sales or marketing teams.
- Worked closely with accounting department to manage budgeting and forecasting processes, PL
- Weekly review Financial report 13 week prepare action plan to reduct cost and increase sales Deli, Retail Keep in line budgeted labor hours
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed supplier invoices regularly for accuracy before authorizing payment processing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Food and Beverage Manager
Jumeirah
Dubai, ON
08.1997 - 12.2013
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Managed payroll records for employees working within the food and beverage department.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
- Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Oversaw 8 food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
WSET Level 3 Sommelier - Advanced Wine And Beverage Business Management
WSET
UK01-2019
Bachelor of Science - Hospitality Management
Hotel School
06-1986
Some College (No Degree) - Frist Aid And CPR
St John
Calgary, ABSome College (No Degree) - Food Safety And Quality Assurance
Alberta Health
Calgary, ABSkills
- Service Quality Improvement
- Customer Relationship Management
- Customer Retention
- Financial Administration
- P&L Management
- Expense Control
- Quality Management
- Team Training and Development
- Supervision and Training
- Risk Mitigation
- Inventory Management
- Decision-Making
- Coaching and mentoring
- Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Center General Manager
Flyingj
03.2014 - 02.2024
Food and Beverage Manager
Jumeirah
08.1997 - 12.2013
WSET Level 3 Sommelier - Advanced Wine And Beverage Business Management
WSET
Bachelor of Science - Hospitality Management
Hotel School
Some College (No Degree) - Frist Aid And CPR
St John
Some College (No Degree) - Food Safety And Quality Assurance
Alberta Health
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